Director of client services Work, Jobs in London, Gtl (with Salaries)

Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Director of Client Management
Onyx CenterSource —London
- Full-time
- Remote
- Hospitality
- Salesforce
- Data analysis skills
Quick apply
Client Engagement Director, Client Services
Epsilon —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Interim Director of Advice Services
TOYNBEE HALL —London
- £80,000 a year
- Full-time
- Business development
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
13d
Director, Professional Services, EMEA
Klaviyo —London
- £124,000 - £186,000 a year
- Spanish
- Sales
- English
Quick apply
Head of Client Partners
Hearst Media Services —London
- Full-time
- Analysis skills
- Employee discount
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Director of Memberships - Private Client Global Elite
Centellic —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Gym membership
Quick apply
11d
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Travel Consultant
Trailfinders —London
- £42,000 - £47,000 a year
- Sales
Director of Procurement
NextStep —London
- £140,000 - £170,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
13d
Senior Programme Managers
A.T.M Strategic Management Consulting —London
- £750 - £1,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Head of GTM Deals
BDO —London
- Full-time
- Sales
- Contracts
- IT
2d
PA to MD, Head of CIB Coverage
Lloyds Banking Group —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
3d
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
9d
Head of Event Operations, EMEA
PEI Group —London
- Customer service
- Leadership
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
13d
Private Client Director
Fisher Investments Europe —London
- Full-time
- Sales
- Annual leave
- Employee assistance programme
Sector Client Director - Private Clients
BAM UK & Ireland —London
- Presentation skills
- No degree
- Travel
- Annual leave
12d

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Client Engagement Manager

Monotype
London

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Customer relationship management
Mentoring
Leadership

Full job description

London, UK

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities.

Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time.

This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you!

Key Responsibilities:

Delivery Leader: Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements.

Commercial accountability: Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy

Strategic partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.

Delivery coordination: Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs

Sales bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.

Growth and retention: Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Skills/Experience:

Proven experience in client delivery, ideally in a professional services environment

Strong problem solving and analytical skills

Proven leadership experience, or mentoring experience

Demonstrated strength in client relationship management, including leading QBRs and navigating escalations

Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution

Excellent presentation skills, ability to present in front of internal and external stakeholders

Familiarity with creative services, brand identity workflows, or digital asset management is a plus. You'll be working at the intersection of design, technology, and enterprise brand.

Apply Now

Refine Your Search

director of client services jobs in london, gtl

Client Engagement Manager

Director of Client Management

Client Engagement Director, Client Services

Interim Director of Advice Services

Director, Professional Services, EMEA

Head of Client Partners

Commercial Director

Director of Memberships - Private Client Global Elite

Director of Key Accounts

Travel Consultant

Director of Procurement

Senior Programme Managers

Head of GTM Deals

PA to MD, Head of CIB Coverage

Business Support and Office Manager

Head of Event Operations, EMEA

Senior Programme & Service Delivery Directors

PMO Manager

Private Client Director

Sector Client Director - Private Clients

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