Entry level technical support Work, Jobs in London, Gtl (with Salaries)

Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Linux
Quick apply
Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
6d
IT Services Associate
Synergy Associates —London
- £25,000 - £27,000 a year
- Full-time
- Communication skills
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IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
10d
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
SaaS Technical Support Specialist
Cyncly —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
13d
ICT Graduate - End User Services
Link Financial Outsourcing —London
- £30,521 - £41,293 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Junior Systems Administrator (Neasden, NW London)
Dazzle: Commercial & Office Cleaning | London —London
- £20,000 a year
- Communication skills
- Annual leave
Quick apply
Support Engineer I - UK
ExtraHop —London
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
IT Support Engineer
OSD Healthcare —Hemel Hempstead
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Managed Services Technician
Exponential-e —London
- Computer literacy
- Computer networking
- Referral programme
Quick apply
Apprentice IT Technician
The Kemnal Academies Trust —Loughton
- £15,434.32 a year
- Full-time
- Travel
- Leadership
- Communication skills
7d
IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
ICT Security Specialist
HDR —London
- Full-time
- Engineering
- Bachelor's degree
- Electrical Engineering
Image Interpretation Training (IIT) Specialist
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- No experience needed
- Business development
- Analysis skills
Quick apply
7d

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Junior Technical Support Engineer

Zixi
London

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
TCP
Computer Science
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Engineering
Ticket management
Customer relationship management
Relationship management
IP networking
Customer support
Customer interaction
Linux
Communication skills
Help desk

Full job description

About Zixi:

Zixi provides a cloud based and on-premise software platform that enables reliable broadcast-quality video delivery over IP. The company offers the Zixi Platform for broadcasters, enterprises, over-the-top video providers, and mobile service providers around the world. The Zixi Platform makes it easy and economical for media companies to source, manage, localize, and distribute live events and 24/7 live linear channels in broadcast QoS, securely and at scale, using any form of IP network or Hybrid IP environments. Zixi provides enhanced control in large complex networks with ZEN Master, a live video orchestration and telemetry control plane that provides visual tools to configure, orchestrate, and monitor live broadcast channels and events across industry protocols. Over 15+ years, the Zixi Enabled Network (ZEN) has grown to over 300 technology partners and serves well over 700 customers representing most of the top media brands around the world with 10,000+ channels delivered daily.

Zixi is seeking a Junior Technical Support Engineer based in the United Kingdom to join our team. This is an entry-level role for someone early in their career who is excited to learn, eager to solve problems, and keen to build a career in technical support and operations within a fast-moving media technology company.

You will provide frontline technical support to our clients, broadcasters, content owners, and media service providers, and as you develop, take on a growing set of technical operations responsibilities. You'll be supported and mentored by senior engineers, and you'll gain hands-on experience with live video technology, networking, and cloud infrastructure. No prior professional experience in the field is required; we're looking above all for enthusiasm, curiosity, and a strong work ethic.

Location: United Kingdom

Working Hours: Thursday through Monday, 7:00 a.m. – 3:30pm UK time

Reports to: Technical Support Manager

Responsibilities include but are not limited to:

Client Support: Provide first-response troubleshooting and technical support to inbound client phone and e-mail tickets to ensure fast resolution and adherence to all Support SLAs and procedures.
Relationship management: Build and maintain strong relationships with clients, acting as a point of contact for support matters related to Zixi products and services.
Escalation: Escalate more complex technical issues to senior Technical Operations Engineers and track escalated tickets through to resolution.
Internal communication: Ensure all issues and resolutions are communicated quickly and effectively to internal Zixi stakeholders.
Documentation: Maintain accurate records of client interactions and support activities.
Technical operations: Over time and with mentoring, assist senior engineers with Level 2 support, the upkeep of Zixi managed infrastructure, and incident monitoring as you grow technically.

General Requirements:

A genuine interest in technology, networking, and how live video and media are delivered.
Enthusiasm to learn quickly and the initiative to see problems through to resolution.
Exceptional written and oral communication skills.
A calm, customer-focused attitude and a willingness to ask questions.
Strong interest in teamwork and collaboration with customers, partners, and internal teams to reach common goals.
No specific length of professional experience required — recent graduates and early-career candidates are encouraged to apply.

Technical Requirements:

Degree in Engineering, Computer Science, or a related IT field, or equivalent study or hands-on experience.
Basic understanding of networking concepts such as IP addressing and routing.
Any exposure to Linux and/or Windows operating systems.
Interest in video streaming, TCP/IP and UDP, CDNs, or cloud platforms (AWS, Azure, GCP) is a plus.
Familiarity with tools such as Wireshark, Datadog, or Grafana, or an interest in learning them, is a plus.
Personal projects, home labs, or self-study that demonstrate an interest in the field are welcome.

Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010 and all applicable UK law. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Refine Your Search

entry level technical support jobs in london, gtl

Junior Technical Support Engineer

Junior IT & Customer Support Technician

IT Services Associate

IT Service Desk Analyst

Onsite IT Support Engineer (Client Facing)

SaaS Technical Support Specialist

ICT Graduate - End User Services

Junior Systems Administrator (Neasden, NW London)

Support Engineer I - UK

IT Support Engineer

Managed Services Technician

Apprentice IT Technician

IT Support Technician

ICT Security Specialist

Image Interpretation Training (IIT) Specialist

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