Guest experience leader Work, Jobs in London, Gtl (with Salaries)

Guest Experience Coordinator Monday - Friday
CH&CO —London
- £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
7d
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
8d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Residential Concierge
Battersea Academy for Skills & Employment —London
- £15.25 an hour
- Overtime
- Customer service
- Computer literacy
- English
- Annual leave
- Employee assistance programme
Quick apply
Day/Night Front Office Team Member
IBIS —London
- £14.80 - £15.30 an hour
- Weekend availability
- Hotel
- Organisational skills
Quick apply
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
3d
Guest Experience Supervisor
Guest Experience —London
- Full-time
- English
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Casual Conference & Events Operations Manager
Hilton —London
- £18 an hour
- Part-time
- Mentoring
Meetings and Events Team Leader (0hr Contract)
PPHE Hotel Group —London
- £14.89 an hour
- Customer service
- English
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Front desk
- Training & development
- Referral programme
Quick apply
Front Office Team Member - Part Time 23.4 hours per week
IBIS —London
- £14.80 an hour
- Part-time
- Bar
- Employee discount
- Referral programme
Quick apply
Reception Team Leader
Rapport —London
- £38,000 a year
- Full-time
- Training & development
- Guest services
- Leadership
- Employee assistance programme
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Casual Event Staff
Chartered Institute of Environmental Health —London
- Up to £14.80 an hour
- Monday to Friday
- Serving
- Bar
- Customer service
- Annual leave
Quick apply
Receptionist
Hilton —London
- £13.95 an hour
- Full-time
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
1d
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Spanish
- English
- Administrative experience
- Employee discount
Front of House Associate
CBRE —London
- Full-time
- Computer literacy
- English
- Front desk
Non-Graduate Management Programme - UK,Ireland & Switzerland
Red Carnation Hotels Central Office —London
- Full-time
- English
- Hotel
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Concierge (Fixed Term)
Sodexo —London
- £15.81 an hour
- Full-time
- Customer service
- Organisational skills
- Cleaning
- Employee assistance programme
Quick apply
3d
Hospitality Assistant
CH&CO —London
- £15.41 an hour
- Full-time
- Serving
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
1d

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Guest Experience Coordinator Monday - Friday

CH&CO -
London

Apply Now

Job details

Full-time
£37,000 a year
7 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Meeting coordination
Microsoft Outlook
Stakeholder collaboration
Stock ordering
Stakeholder liaison
Facilities management
Internal department liaison
English
Microsoft Office Suite
Complaint handling
Front desk
Event planning assistance
Events management
Stock replenishment
Guest services

Full job description

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Guest Experience Coordinator to join our team in London.

Location: London, EC2A 4JE

Rate of Pay: £37,000 per annum

Working Pattern: Monday - Friday, 40 hours per week, 08:00am - 17:00pm

Key Responsibilities:

First point of contact to all office users, providing a warm welcome to clients and staff, run Reception on behalf of Worship Square.
Deliver exceptional customer experiences and add value to our members.
Support business objectives and drive high customer retention.
Create a vibrant environment filled with activities, ideas, and community engagement.
Foster a collaborative community atmosphere, serving as the primary contact for customers and support services.
Ensure compliance with health and safety procedures, maintaining proper documentation and follow-up.
Guide new customers through floor space tours, showcasing expertise and pride in the brand.
Address complaints and concerns, coordinating with relevant departments efficiently.
Regularly seek feedback to maintain consistent, innovative service.
Create newsletters and plan events in advance for each quarter.
Preparing monthly report for facilities manger

Facilities & office environment:

Manage the physical office environment and FOH areas ensuring it remains functional, clean, and conducive to productivity.
Keeping front of house, meeting rooms & general office appearance tidy, clean and safe. Lead by example of Worship Square’s clear desk policy
Ordering office groceries, stationery and toiletries on a regular basis ensuring stock levels remain consistent.
Supporting work to improve Sustainability credentials and support Net Zero journey where possible.
Ensuring the safety and security of the building is always paramount, including maintaining alarm and building access passes.
Working with the office/facilities manager and external suppliers to solve issues within the office in a timely manner e.g. fixing broken facilities and handyman requirements.
Create an engaging and welcoming office environment that reflects the brand’s values and fosters a sense of community among members.

Meetings, workshops and events:

Plan, organize, and facilitate meetings, workshops, and events that engage the community and promote collaboration.
Ensure all events run smoothly, from logistics to participant engagement, maintaining high standards of service and professionalism.
Assisting the tenants with checking in the visitors and ensure they are shown to the right space and directed to the right host.
Ensuring meetings, workshops and events are successful; helping to greet guests, ensuring catering is timely throughout the day, providing ad-hoc support as required
Support with event and enlivenment planning such as pop ups in the lobby
Support the Asset and Building Managers with the organisation of events held within the office, including a variety of social events and clubs.
Liaising with IT and Helpdesk to provide simple ‘first line’ support.

General business support and administration:

Ensuring that all support and process manuals are reviewed and updated regularly.
Manage the switchboard in accordance with the company standards. Direct & relay incoming messages and emails.
Maintaining a good working relationship with suppliers/vendors, making sure everyone is receiving a good quality service.
Managing BluePoint booking system and provide ad-hoc support when required
Support and assist with the fire and emergency procedures for the building
Collaborate with the Building core team (cleaners, security, engineers) to ensure we offer the best experience
Working within the annual budget to organise as many activities and events as possible for tenants’ enjoyment and entertainment.

Experience and Knowledge:

Office support and administration, including reception duties.
Working in a highly customer-focussed environment, ideally prior experience of working within a professional services firm or other corporate environment.
Communicating strongly and confidently with all levels of stakeholder within the company.
Microsoft Office packages (Outlook, Word, Excel, PowerPoint).
English – must be fluent.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers

Apply Now

Refine Your Search

guest experience leader jobs in london, gtl

Guest Experience Coordinator Monday - Friday

Guest & Colleague Experience Manager

Team Leader - 21 Soho Square

Residential Concierge

Day/Night Front Office Team Member

Team Leader

Guest Experience Supervisor

Casual Conference & Events Operations Manager

Meetings and Events Team Leader (0hr Contract)

Guest Experience Team Leader

Front Office Team Member - Part Time 23.4 hours per week

Reception Team Leader

Front Desk Agent, The Savoy Hotel

Casual Event Staff

Receptionist

Workplace Experience Agent (Front of House & Virtual Support)

Front of House Associate

Non-Graduate Management Programme - UK,Ireland & Switzerland

Concierge (Fixed Term)

Hospitality Assistant

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