Guest experience leader Work, Jobs in London, Gtl (with Salaries)

Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Private Events Operations Team Leader
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Referral programme
Guest Experience Lounge Manager
Caledonian Sleeper —London
- £45,670 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
6d
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Guest services
- Communication skills
- Referral programme
Quick apply
14d
Team Coordinator – Audible Content International
Amazon.com —London
- Full-time
- Management
Front of House Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
Guest Experience Manager
PPHE Hotel Group —London
- £39,000 - £43,000 a year
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
7d
Head of Learning & Development
Searchlight Ventures Ltd —London
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
13d
Senior Waiter/Waitress – Floor & Guest Experience Coordinator
Mariage Frères —London
- Weekend availability
- Serving
- Hospitality
- Customer service
- Store discount
- Annual leave
Quick apply
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Key Leader | Guildford
Lululemon —London
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
BBC Studios Runners Pool (Genre-Wide)
BBCSTUDIOS —London
- No experience needed
- Annual leave
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
General Manager - Operations
Electric Star Ltd —Hackney
- £39,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Supervising experience
Quick apply
TEAM MEMBER
Shake Shack —London
- £9.00 - £12.71 an hour
- Part-time
- Hospitality
- No experience needed
- Food service
- Employee assistance programme
- Employee discount
Quick apply
13h
Front of House and Events Team Leader VA2803
Anabas —London
- £41,500 a year
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Life insurance
1d
Concessions Food and Beverage Opportunities, London Stadium
Delaware North —Stratford
- Weekend availability
- No degree
- IT
- Guest services
11d
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme

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Guest Experience & Welcome Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£45,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality

Full job description

Guest Experience & Welcome Lead

Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)

Create moments that matter. Lead with energy. Inspire exceptional experiences.

We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.

You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.

The Opportunity

You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.

Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.

Key responsibilities include:

Leading from the front to create a consistently warm, engaging and elevated experience
Inspiring and developing a high-performing team through coaching and visible leadership
Building meaningful relationships across the business and becoming a trusted presence
Identifying opportunities to evolve service delivery and enhance the overall experience
Creating an environment where people feel welcomed, valued and connected
Embedding a culture of accountability, pride and continuous improvement

About You

You’ll be someone who naturally brings people together and sets standards through action rather than instruction.

You’ll likely have:

Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
A passion for creating memorable experiences and meaningful human connection
A collaborative leadership style with strong emotional intelligence
Confidence operating in visible, fast-paced environments
Strong attention to detail and an instinct for anticipating needs
The ability to inspire others and bring positive energy to every day

If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.

What We Offer

Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
️ Future Security: A contributory pension scheme to help you plan ahead.
Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
Career Growth: Ongoing learning and development to help you thrive.
Recognition: Celebrate excellence through our WOW Awards.
Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience leader jobs in london, gtl

Guest Experience & Welcome Manager

Private Events Operations Team Leader

Guest Experience Lounge Manager

Head of Learning & Development

Guest Experience Team Leader

Team Coordinator – Audible Content International

Front of House Team Leader

Guest Experience Manager

Head of Learning & Development

Senior Waiter/Waitress – Floor & Guest Experience Coordinator

Guest Experience Agent

Key Leader | Guildford

BBC Studios Runners Pool (Genre-Wide)

Guest Experience Manager, Pre-Opening - The St. Regis London

Assistant General Manager

General Manager - Operations

TEAM MEMBER

Front of House and Events Team Leader VA2803

Concessions Food and Beverage Opportunities, London Stadium

Senior Corporate Receptionist

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