Head of crm Work, Jobs in London, Gtl (with Salaries)

Head of CRM
Quantum —London
- Full-time
- Hybrid work
- CRM software
- English
- Project management
Head of CRM and Retention
The Growth Foundation —London
- Hybrid work
- Analysis skills
Quick apply
13d
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
5d
Head of Operational Excellence
Howden Group Holdings —London
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
7d
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills
Head of Customer Analytics
Quacquarelli Symonds —London
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- AI
Head of Supporter Experience
MND Association —London
- £62,700 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
18h
Head of Operations
CarbonChain —London
- Leadership
- Communication skills
- Annual leave
CRM Manager
Tails.com —Richmond
- Hybrid work
- Project management
- Continuous improvement
- Organisational skills
- Employee discount
11d
Customer Success Operations Associate
GP Automate —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
Quick apply
3d
Head of E-Commerce
The Fold —London
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
Head of Digital and Delivery Marketing
Franco Manca —London
- Full-time
- Hybrid work
- Work from home
- Employee discount
Quick apply
Head of Strategic Accounts & Business Development
Nuffield Health —London
- Full-time
- Hybrid work
- Business development
- IT
10d
Head of Revenue Operations
Sokin —London
- Hybrid work
- CRM software
- Management
- Sales
CRM Relationship Manager, Senior Executive
WPP Media —London
- Hybrid work
- Analysis skills
- Communication skills
- HTML
- Annual leave
- Employee discount
10d
Head of Partnerships
Lokalise —London
- Full-time
- Remote
- CRM software
- Travel
- AI
- Flexible schedule
Quick apply
10d
Enterprise Customer Success Manager
Semble —London
- £70,000 - £90,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
5d
Head Student Recruitment and Admissions
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- School
- Annual leave
- Employee assistance programme
14d
Guardian Foundation - Head of Fundraising
Guardian News & Media —London
- £44,000 - £60,000 a year
- Part-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
3d
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
3d

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head of crm jobs near london, gtl

Head of CRM

Quantum
London

Apply Now

Job details

Full-time

Qualifications

CRM software
Salesforce Marketing Cloud
Waterfall
English
Project management
Adobe Campaign
Communication skills
HTML
Copywriting

Full job description

Our Company
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.

Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.

We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.

With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.

The Role

As Head of CRM, you will lead the strategic planning, design, and execution of our customer communications programme across all outbound channels and brands - spanning conversion, retention, and reactivation.

You will own the performance and optimisation of the CRM programme, ensuring it delivers against business objectives while remaining customer-centric and protecting the health of our channels and growing database.

Leading a London-based team of six (ranging from junior executives to managers), you will have the scope and support to meaningfully enhance the impact and effectiveness of CRM across the wider business. You will take a data informed approach, reviewing performance regularly, identifying optimisation opportunities, and championing both incremental improvements and innovative strategic initiatives to improve engagement and results.

With multiple brands, verticals, and markets, sophisticated use of data and dynamic content is critical. We are looking for a technically strong marketer with hands on experience in Salesforce Marketing Cloud (SFMC) and ideally Adobe Campaign. You should be comfortable working with HTML emails, advanced segmentation and suppression logic, and have experience launching new brands including IP warm ups. Experience within a multi brand, multi market organisation is highly desirable.

At this level, we expect you to be the subject matter expert deeply committed to customer centricity, invested in developing your team, and technically capable of delivering excellence.

Key Responsibilities

Lead, support, and develop a team of six
Own relationships, performance, and budgeting for all CRM systems and agency partners
Develop and execute multichannel CRM campaigns (email, SMS, push notifications, in app messaging), ensuring relevance and performance
Oversee the full customer lifecycle, delivering optimisation across acquisition, retention, and reactivation
Use data and reporting to inform both strategic direction and tactical improvements
Collaborate with marketing, product, affiliate, and other cross functional teams to deliver projects aligned with business objectives
Support growth across new verticals, markets, and the core lead generation business
Ensure compliance with regulatory and licensing requirements across all regions
Act as the voice of the customer within the organisation

About You

7-8+ years of CRM experience
Experience managing and developing teams of three or more
Strong attention to detail and a high standard of work quality
Hands-on experience with Salesforce Marketing Cloud
Working knowledge of HTML for email
Solid understanding of segmentation strategies, suppression logic, and waterfall approaches
Experience building processes and documentation
Strong end-to-end project management skills
Good understanding of email deliverability best practices
Experience across email, SMS, and WhatsApp channels
Highly analytical and comfortable working with complex data
Excellent written and verbal English communication skills, including newsletter copywriting
Able to manage multiple priorities and adapt thoughtfully in a busy, deadline-driven environment
Collaborative, cross-functional team player who builds strong relationships across departments
Comfortable navigating pressure and delivering to a high standard
Collaborative and grounded - you value your team, your customers, and the perspectives of those around you

Desirable

Exposure to Adobe Campaign
Experience launching new brands

What You’ll Get

Private Health Care (Bupa)
Hybrid Working (3 days in office)
Travel Insurance
Competitive Base Salary
Company Bonus Scheme
Paid for AI Subscription (Claude / ChatGPT / Gemini)
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks

What’s the next step?

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at [email protected].

Apply Now

Refine Your Search

head of crm jobs in london, gtl

Head of CRM

Head of CRM and Retention

Head of Customer Experience

Head of Operational Excellence

Head of Customer Experience

Head of Customer Analytics

Head of Supporter Experience

Head of Operations

CRM Manager

Customer Success Operations Associate

Head of E-Commerce

Head of Digital and Delivery Marketing

Head of Strategic Accounts & Business Development

Head of Revenue Operations

CRM Relationship Manager, Senior Executive

Head of Partnerships

Enterprise Customer Success Manager

Head Student Recruitment and Admissions

Guardian Foundation - Head of Fundraising

Senior CRM and Engagement Manager

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