Junior service delivery manager Work, Jobs in London, Gtl (with Salaries)

Junior Service Delivery Manager
PRS for Music —London
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
8d
Junior Account Manager
Hexarad —London
- Up to £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Junior Account Manager
Recorra —London
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Presentation skills
- Annual leave
- Employee assistance programme
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- IT
- Annual leave
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
10d
Junior Brand Manager
Universal Music Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Freelance Event Manager
Mentorhero —London
- £200 - £300 a day
- Hybrid work
- In-person
Quick apply
14d
Junior Buyer - Japan & Accessories
Vivienne Westwood —London
- £34,000 a month
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee assistance programme
9d
Apprentice Retail Supervisor
Farmfoods —Ilford
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
12d
Passive Fire Protection Project Coordinator
ABCA Group Ltd —Enfield
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
Passive Fire Protection Project Coordinator (TEMPORARY)
ABCA Group Ltd —Enfield
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
Quick apply
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
Junior Trading Manager
Signet —Watford
- Full-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee discount
Senior Student Success Manager
Blue Education —London
- £42,000 - £48,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Junior Project Manager
Havas Group —London
- Full-time
- Communication skills
- Negotiation
Programme Manager
Guy's & St Thomas' Foundation —London
- £58,000 - £64,000 a year
- Hybrid work
- PMP
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Junior Product Manager
Teya —London
- Full-time
- Bachelor's degree
- Product management
- Communication skills
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme

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Junior Service Delivery Manager

PRS for Music -
London

Apply Now

Job details

Permanent | Full-time
8 days ago

Qualifications

Contract management
Analysis skills
Continuous improvement
Organisational skills
Contracts
Communication skills

Full job description

Overview:

To manage delivery of operational services by third parties, ensuring services are delivered consistently, efficiently, and in line with agreed service levels and contractual commitments.

To co-ordinate and monitor delivery of multiple small initiatives simultaneously on behalf of PRS for Music key stakeholders and the customer/supplier, whilst maintaining an excellence in customer service to both internal and external stakeholders.

Responsibilities:

Service Delivery & Operational Oversight

To manage the day-to-day delivery of services provided by third parties, ensuring services meet agreed SLAs, KPIs, and quality standards.
To monitor service performance, volumes, and outcomes, identifying risks, or emerging trends.
To act as the first point of contact for operational service issues, coordinating investigation and resolution with the supplier.
To ensure service interruptions, failures, or risks are logged, tracked and escalated appropriately.
To support consistent service delivery by ensuring operational procedures and working practices are followed.

Supplier & Stakeholder Management

To build and maintain effective working relationships with supplier contacts and internal stakeholders.
To attend and support regular operational service review meetings, contributing performance data, issues, and actions.
To support the management of supplier escalations, ensuring actions are clearly defined and followed through.
To communicate service issues, changes, and improvements to relevant stakeholders.

Performance Monitoring & Reporting

To maintain regular service performance reporting, including KPIs, SLAs, volumes and service issues.
To track supplier performance against contractual commitments and agreed service standards.
To maintain logs of issues, risks, actions, and improvement initiatives.

Continuous Improvements & Change Support

To identify opportunities for service improvement, efficiency, or improved customer experience.
To support the coordination and tracking of service improvement actions.
To assist with the implementation of agreed service changes, ensuring clear communication with minimal disruption.
To contribute ideas to improve ways of working, reporting, and service consistency.

General & Development Responsibilities

To deputise for senior service delivery and contract management colleagues when required.
To build knowledge of service delivery, supplier management, and contract fundamentals.
To support a culture of accountability, collaboration and continuous improvement.

About you:

Experience in a service delivery, operations, supplier management, contract coordination or customer operations role.
Experience working with third party suppliers or service partners.
Strong organisational skills with the ability to manage competing priorities.
Good analytical skills, with confidence working with service data and performance information.
Clear written and verbal communication skills.
High attention to detail and a structured approach to problem solving.
Experience working in a regulated, customer-focused, or operational services environment.
Exposure to tracking tasks and deliverables.
Customer-focused with a commitment to high quality service delivery.
Collaborative and professional when working with suppliers and internal teams.
Confident in raising and escalating issues constructively.
Reliable, methodical, and accountable for own workload.
Keen to learn and develop service delivery and supplier management skills.

Apply Now

Refine Your Search

junior service delivery manager jobs in london, gtl

Junior Service Delivery Manager

Junior Account Manager

Junior Account Manager

People Operations Generalist

Junior Service Manager - Service Operations

Senior Consultant

Junior Brand Manager

Freelance Event Manager

Junior Buyer - Japan & Accessories

Apprentice Retail Supervisor

Passive Fire Protection Project Coordinator

Passive Fire Protection Project Coordinator (TEMPORARY)

People Operations Manager

Junior Trading Manager

Senior Student Success Manager

Junior Project Manager

Programme Manager

Digital Manager

Junior Product Manager

Senior Service Delivery Manager

I want to receive the latest job alerts for junior service delivery manager in london, gtl

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