Lead hand Work, Jobs in London, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Event Crew Member
Juno Hire —London
- £17 an hour
- Overtime
- Hospitality
- Driving
- Warehouse experience
- Free parking
- Flexitime
Quick apply
6d
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Trainee Manager
BP CONSULTING GROUP LIMITED —London
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d
Agile Delivery Lead
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Health & wellbeing programme
Restaurant Manager
Hawksmoor Wood Wharf —London
- Up to £25 an hour
- Overtime
- Restaurant
- Restaurant experience
- Referral programme
Quick apply
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE
Shake Shack —London
- £30,000 - £32,000 a year
- Full-time
- Project management
- Organisational skills
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Assistant General Manager
The Palomar —London
- £55,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Managers
Miroma Leisure —London
- £50,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
5d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
PMO Lead
G MASS —London
- Up to £90,000 a year
- Hybrid work
- Financial services
- AI
Quick apply
Founding Growth Lead
Fifth Dimension —London
- £110,000 - £190,000 a year
- Marketing
Quick apply
13d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
5d
Youth Mentor / Regional Team Lead
Dallaglio RugbyWorks —North West London
- £28,000 - £34,000 a year
- Full-time
- Working with children
- Travel
- Mentoring
- Work from home
Quick apply
7d
Head of Membership
Maison Estelle —West London
- Full-time
- Leadership
- Communication skills
- School
- Employee discount
Quick apply
12d
Retail Shift Leader
Krispy Kreme —London
- £14.35 an hour
- Weekend availability
- Employee discount
Quick apply
Bartender
Sticks'n'Sushi —London
- £12 - £18 an hour
- Part-time
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply

I want to receive the latest job alerts for lead hand in london, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

lead hand jobs in london, gtl

Customer Experience Team Leader

Event Crew Member

Operational Excellence & Process Improvement Lead

Trainee Manager

Coffee Operations Manager

Agile Delivery Lead

Restaurant Manager

Front of House & Office Coordinator

LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE

Assistant General Manager

Managers

Customer Success Manager

PMO Lead

Founding Growth Lead

Workplace Ambassador

Assistant General Manager

Youth Mentor / Regional Team Lead

Head of Membership

Retail Shift Leader

Bartender

I want to receive the latest job alerts for lead hand in london, gtl

Related Searches

Explore jobs in more locations

Requirements

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected