Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking for a passionate and customer focused Estate Security Supervisor to join our incredible Security team at Pan Pacific London who will oversee the security function of One Bishopsgate Plaza.
You show confidence, empathy and professionalism when dealing with all stakeholders alike. You are calm under pressure and you desire to deliver the best experience to all.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
To perform the security function of One Bishopsgate Plaza in accordance with the companies’ rules and regulations. Your tasks as an Estate Security Supervisor will include but not be limited to:
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To oversee the day-to-day security function of One Bishopsgate Plaza
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To supervise the security team and support with the delivery of training
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To liaise with all stakeholders on matters relating to fire life safety and security
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To patrol the estate, including documented fire route patrols
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To manage access control to various stakeholders
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To manage all key control
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To be fully conversant in the use of security systems i.e. CCTV, access control etc.
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To assist in escorting any persons acting undesirably off the premises
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To support the loading bay logistics team and receipt of parcels for the private residences
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To manage lost and found property, maintaining records and dealing with enquiries
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To deal with any fire life safety, security, health & safety and emergency incidents
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To report any hazards / safety concerns to management and stakeholders
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Incident / Accident report writing
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To attend and complete all training stipulated by management
BENEFITS OF WORKING AS AN ESTATE SECURITY SUPERVISOR AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
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Access to Mental Health First Aiders
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An extra day off to celebrate your birthday
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Cycle to Work Scheme
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Employee Referral Scheme
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Season Ticket Loan
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Enhanced Maternity and Paternity Policies
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Eye Care Voucher Scheme
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Social and Employee Wellness Activities
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Employee Assistance Programme, including 24/7 virtual GP and financial advisors
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Two hotel-wide social events per year, plus additional team gatherings
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Flexible Work Policy
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Complimentary dry cleaning for uniforms and work attire
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Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
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Guest Experience Programme
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50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
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30% Discount on internal spa treatments
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30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
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Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
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Complimentary meals prepared daily by our chefs
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Two fully paid Study Days per year (in addition to annual leave)
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Two fully paid Volunteer Days per year (in addition to annual leave)
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Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
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Additional perks through YuLife
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Dedicated discounts with local eataries
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
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Hotel of the Year, Group 2023 | Catey Awards
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Hotel of the Year, London 2022/2023 | AA Hospitality Awards
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Forbes Five-Stars 2022/2023 | Forbes Travel Guide
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Forbes Five-Stars 2023/2024 | Forbes Travel Guide
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Forbes Five-Stars 2024/2025 | Forbes Travel Guide
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Forbes Four-Stars 2023/2024 | SENSORY Wellbeing
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Forbes Four-Stars 2024/2025 | SENSORY Wellbeing
Our team can’t wait to welcome you.
Please note that all applicants for Estate Security Supervisor role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as the Estate Security Supervisor role will be required from all candidates.
