Loan officer Work, Jobs in London, Gtl (with Salaries)

Loan Officer
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Communication skills
- Employee discount
9d
Case Progression Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Projects & Governance Officer
Pinnacle Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Concierge Officer
Pinnacle Group —Bromley-by-Bow
- £29,000 - £29,741 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Research Support Officer
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Outlook
- Travel
- Communication skills
- Annual leave
Accounts Officer
The Hippodrome Casino —London
- £34,000 - £36,000 a year
- Full-time
- Employee assistance programme
- Employee discount
7d
Sessional Registration and Citizenship Officer
Tower Hamlets —London
- £36,963 - £38,637 a year
- Weekend availability
- Communication skills
8d
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
2d
Payment Support Officer - Mortgage collections
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
Admissions Officer (Graduate) - Maternity Cover
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Faculty Operations and Projects Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Continuous improvement
- Annual leave
Compliance Performance Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee discount
PA & Member Services Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Microsoft Office
- IT
- Employee discount
10d
Senior Section PA
GMB Union —London
- From £42,630.36 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
9d
Screening Case Support Officer
The Nursing and Midwifery Council —London
- £26,247 - £30,623 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Assessment Records Officer
Imperial College London —White City
- £41,005 - £45,616 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
2d
Compliance and Data Officer
Lewisham Council —London
- £44,235 - £45,852 a year
- Full-time
- Hybrid work
- Employee discount
8d

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Loan Officer

Shawbrook -
London

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
English
Microsoft Office
Customer relationship management
Organisational skills
Computer skills
Financial services
Communication skills
Banking

Full job description

Shawbrook

In life Service

London, England, GB

Posted on June 10, 2026

Employer reference: REF1656N

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

We are seeking a customer-focused Loan Officer to join our team. In this role, you will be responsible for managing communications with Real Estate customers who have completed on their mortgage where a request has been received to alter the terms of their mortgage, where the customer is providing evidence to support their request, or where a customer has a general servicing enquiry.

Key Responsibilities

To be the key point of contact for Real Estate loan customers who wish to alter the terms of their original loan or have a servicing enquiry. Provide a professional service in line with company values, managing customer expectations accordingly.
Actively manage the team’s pipeline of cases for a wide range of tasks covering Loan Management, Expiry Management and Lending to ensure the customer journey is at the forefront of what we do, using the workflow system to deliver the required performance against our agreed SLAs.
Assist colleagues in the managing of enquires through to resolution, providing support when required. To include initial and continuous contact with customers, taking payment of fees, special condition checks and instructing of valuations, solicitors and interim inspections.
To key cases in the CDD Portal, interpreting the results and updating the results into the relevant system accurately. Responsible for assessing ID and VA documents, satisfying the IDVA conditions and for acting the IDVA referrals in the relevant system in line with the Bank’s Financial Crime Procedures and Standard Operating Procedures.
To manage internal telephone calls and email enquiries professionally and to the highest standard across the Real Estate Customer Services Teams.
To manage the incoming post across Real Estate ensuring that the post is processed on the same day, distributed to the correct department and any legal, court letters are prioritised to mitigate risk to the Bank.
To have excellent attention to detail to update relevant system accurately, and to issue accurate, concise and clear correspondence to our customers.
Ensure all activities are carried out in line with standard operating procedures, the bank’s credit risk appetite, and regulatory policies. Maintain high standards of accuracy and integrity throughout the customer journey.

The Person

Qualifications/Certification

Good computer skills including proficiency in Microsoft applications
Candidates will have a good educational background with proficiency demonstrable in Maths and English

Experience

Proven track record of customer management and relationship development
Knowledge of TCF in the banking industry
Proven experience working within the Financial Services Sector
Mortgage experience is preferred but not essential
Understanding and awareness of DPA and legislative requirements
Ability to build productive relationship with 3rd party contacts

Technical/Specialist Knowledge & Skills Technical

Good knowledge of applicable regulatory standards
Competent in MS Office applications (Word, Excel, Power Point, Outlook)
Excellent attention to detail
Able to follow procedures and assess enquiries in line with prescribed procedure

Interpersonal

Reliable, Adaptable & flexible
Excellent communication skills required including verbal and written.
Excellent planning and organisational skills
Enthusiastic “can do” attitude
Able to work under pressure and to tight deadlines
Accuracy & attention to detail
Professional, approachable
Establishes effective working relationships at all levels
Customer-focused approach
Pro-active and Self-Driven.
Focused: Customer satisfaction is at the heart of what you do

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

Minimum of 27 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Apply Now

Refine Your Search

loan officer jobs in london, gtl

Loan Officer

Income Collection Officer

Housing Officer

Case Progression Officer

Welfare Advice Officer

Projects & Governance Officer

Concierge Officer

Research Support Officer

Accounts Officer

Sessional Registration and Citizenship Officer

Admissions Administrator

Payment Support Officer - Mortgage collections

Admissions Officer (Graduate) - Maternity Cover

Faculty Operations and Projects Officer

Compliance Performance Officer

PA & Member Services Officer

Senior Section PA

Screening Case Support Officer

Assessment Records Officer

Compliance and Data Officer

I want to receive the latest job alerts for loan officer in london, gtl

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