pensions manager Work, Jobs in london, gtl (with Salaries)

Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
2d
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
2d
Corporate Operations Admin Manager
Berry BMW —London
- £45,000 - £60,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Life insurance
- Referral programme
Quick apply
3d
Operations Manager
Accent Catering Services Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Food service
- Contracts
- IT
- Employee assistance programme
- Employee discount
Quick apply
Continuous Improvement and Training Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Full-time
- IT
- Employee discount
New Store Openings (NSO) Manager
JENKI Matcha —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
2d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
2d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
9d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
4d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Management Consultant - Manager - People & Change
Moorhouse Consulting —London
- £76,755 - £82,005 a year
- Hybrid work
- Business development
- Mentoring
- Annual leave
- Employee discount
Senior Facilities Manager (Branches), North London & East Anglia
National Westminster Bank PLC —London
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
6d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
3d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Student Immigration Advice and Compliance
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Relationship Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Weekend availability
- Leadership
- Employee discount

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Senior Complaints Manager

British Business Bank
London

Quick apply

Job details

Permanent
£55,000 - £67,500 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Full job description

Description

Senior Complaints Manager

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £62,000 (Sheffield) / Up to £67,500 (London) depending on experience

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

As our Senior Complaints Manager, you will play a pivotal role in shaping and leading our complaints function, ensuring customers receive fair, timely and effective outcomes while helping to drive continuous improvement across the organisation.

Reporting to the Customer Experience Director, you will take ownership of the end-to-end complaints framework, ensuring compliance with FCA regulations, including DISP requirements and Consumer Duty principles. You will use complaint insights to identify emerging risks, trends and opportunities for improvement, helping to influence positive change that enhances customer experience and business performance.

You will bring significant experience of managing complaints within an FCA-regulated financial services environment, together with a genuine commitment to delivering good customer outcomes. You will be comfortable interpreting complex regulatory requirements and translating complaint data into meaningful insight and practical recommendations.

A key part of the role involves preparing and presenting high-quality reports, management information and recommendations to Executive Committees, Board Committees and other senior stakeholders. You will be confident engaging with senior leaders, providing clear evidence-based insight and influencing decision-making through effective communication.

You will also lead and develop a talented team, creating an environment where colleagues feel supported, empowered and accountable. Working collaboratively across the business, you will ensure complaint learnings are embedded into processes, products and services to prevent recurring issues and improve outcomes for customers.

To be successful, you will have extensive experience in regulated complaints management, a proven track record of delivering customer-focused improvements and the ability to balance regulatory compliance with a fair and empathetic approach. Experience working with the Financial Ombudsman Service and producing governance reporting within a regulated financial services environment will be highly valued.

If you are passionate about putting customers at the centre of decision-making and using insight to drive meaningful change, we would welcome your application.

Please click on this Job Description to find out more details.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

Quick apply

Refine Your Search

pensions manager jobs in london, gtl

Senior Complaints Manager

Applications Support Manager

Corporate Operations Admin Manager

Operations Manager

Continuous Improvement and Training Manager

New Store Openings (NSO) Manager

Relationship Manager

Customer Success Manager (CSM)

Corporate Guest Services Manager

Head of CS - Under 18s Services

Senior Customer Experience Manager

Team Manager- Navigator

Performance Reporting & Business Intelligence Manager

Client Retention Manager

Management Consultant - Manager - People & Change

Senior Facilities Manager (Branches), North London & East Anglia

Data Governance Manager

Head Of Customer Experience

Head of Student Immigration Advice and Compliance

Customer Relationship Manager

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