Process coach Work, Jobs in London, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
ZARA IN STORE HR ADVISOR
INDITEX —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Learner Success Coach
Decoded Limited —London
- Full-time
- Data analysis skills
- English
- Project management
- Employee discount
Quick apply
Sustainability Professional Skills Coach
LDN Apprenticeships —London
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
4d
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Product Owner
Barclays —London
- Project management
2d
Senior ER Manager
Hawksmoor —London
- Up to £62,000 a year
- Full-time
- Restaurant
- Referral programme
Quick apply
Health & Wellbeing Coach
Healthcare Central London —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
Quick apply
3d
Skills and Development Coach
First Intuition —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Associate, Collaborative Partnering
WSP —London
- Travel
- Leadership
19h
Workstream Lead
Barclays —London
- Negotiation
1d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
8d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Quality Improvement Lead
Whittington Health NHS Trust —London
- £66,274 - £73,496 a year
- Part-time
- Leadership
8d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
3d
Compliance Coach
Loans Warehouse —Watford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Human resources
- Financial services
- Free parking
- Annual leave
Quick apply
7d
Employment Advisor
Get Set UK 1 —London
- £28,500 - £31,000 a year
- Monday to Friday
- Sales
- Communication skills
- Employee assistance programme
Quick apply
9d
Strategy Lead
Barclays —London
- Analysis skills
10d
Manager, Change Management - London
Gate One —King's Cross
- Hybrid work
- Communication skills

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

process coach jobs in london, gtl

Customer Experience Team Leader

ZARA IN STORE HR ADVISOR

Learner Success Coach

Sustainability Professional Skills Coach

Head of Client Services

Course Operations Manager

Product Owner

Senior ER Manager

Health & Wellbeing Coach

Skills and Development Coach

Associate, Collaborative Partnering

Workstream Lead

Head of Sales

Experience & Engagement Manager

Quality Improvement Lead

Customer Support Team Lead

Compliance Coach

Employment Advisor

Strategy Lead

Manager, Change Management - London

I want to receive the latest job alerts for process coach in london, gtl

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