Retail customer service representative Work, Jobs in London, Gtl (with Salaries)

Customer Service & Cake Store Coordinator
EM CAKES —London
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Paid training
Quick apply
10d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Customer Service Assistant
Royal Casino Slots —London
- £12.71 - £13.21 an hour
- Full-time
- Basic maths
- English
- IT
Quick apply
4d
Customer Service Assistant
Admiral Slots —Willesden
- £13.20 an hour
- Part-time
Quick apply
Customer Service Representative
William Hill —Windsor
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
7d
Customer Service Assistant & Station Control Assistants
Network Rail —London
- £27,464 a year
- Weekend availability
- English
- Communication skills
- Annual leave
4d
Customer Service Representative
The Daylight Company —North West London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Coordinator
DHL —London
- £30,906 a year
- Rotating shift
- Microsoft Excel
- Customer service
- Microsoft Office
3d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Associate
Wawa, Inc. —Hertford
- £15.50 - £19.25 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Customer Service Coordinators
AXA —Redhill
- £24,479 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee discount
Customer Service Assistant
Vanquish Fitness —Enfield
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
13d
Customer Service Advisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
3d
Customer Service Assistant
Wickes —Epsom
- £8.82 - £12.71 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Retail Customer Service Assistant - Temporary
bp Retail —Hounslow
- £14.80 an hour
- Part-time
- Café
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Service Advisor
Yorkshire Building Society —Kensington
- £27,000 a year
- Customer service
- Financial services
3d
Retail Customer Service Assistant
bp Retail —Potters Bar
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
5d
Customer Support Assistant
urbanest —London
- From £28,860 a year
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Senior Customer Service Advisor
Barclays —Hemel Hempstead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance

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Customer Service & Cake Store Coordinator

EM CAKES
London

Quick apply

Job details

Full-time
£25,500 - £29,000 a year
10 days ago

Benefits

Store discount
Paid training
Annual leave
Company pension
Employee discount

Qualifications

Hospitality
Sales
Customer service
English
Food service
Communication skills

Full job description

Location: West Hampstead, London

Schedule: Full-Time, Tuesday to SaturdaySalary: £25,500–£29,000 per year (depending on experience)

About Em Cakes

Em Cakes is a boutique cake bakery based in West Hampstead, London, specialising in luxury handmade cakes for weddings, birthdays, corporate events, and special celebrations across London.

We are passionate about creating exceptional cakes and delivering outstanding customer experiences. Alongside our commitment to quality and craftsmanship, we foster a culture of continuous learning, collaboration, and personal growth. We believe every team member should feel valued, supported, and empowered to contribute to the success of the business.

As a growing independent bakery, we are looking for a reliable and customer-focused Customer Service & Store Coordinator to support the day-to-day running of our store and help deliver an outstanding experience for our customers.

The Role

This is a hands-on role focused on customer service, order coordination, and maintaining a clean and welcoming store environment.

As most of our sales take place online, the store primarily operates as a collection point for customers and a dispatch location for courier collections. You will be the main point of contact for customers visiting the store, calling by phone, or contacting us online.

You will help coordinate collections and deliveries, pack orders, respond to enquiries, and ensure the store is always organised, presentable, and running smoothly.

This role is ideal for someone who enjoys working with people, takes pride in staying organised, and is happy managing a variety of tasks throughout the day.

Key Responsibilities:

Customer Service

Welcome and assist customers visiting the store
Answer customer enquiries by phone, email, and online channels
Provide accurate information about products, orders, and collections
Process customer orders and prepare order confirmations
Deliver a warm, professional, and helpful customer experience
Support in-store sales and product recommendations

Order Coordination & Store Operations

Prepare and pack customer orders with care and attention to detail
Coordinate customer collections and courier pickups
Ensure orders are ready on time and handed over accurately
Work closely with the kitchen team to ensure smooth order handovers
Monitor packaging and store supplies and report low stock levels
Support the smooth running of daily store operations

Store Presentation

Maintain a clean, organised, and welcoming store environment at all times
Follow opening and closing procedures
Keep displays, packaging areas, and customer-facing spaces tidy and well presented
Take pride in creating a positive experience for every customer who visits

About You

We're looking for someone who is friendly, organised, and genuinely enjoys helping people.

You will be:

Customer-focused and professional
Friendly, approachable, and confident communicating with customers
Highly organised with strong attention to detail
Comfortable handling phone calls, and customer enquiries
Reliable, proactive, and able to work independently
A team player who enjoys supporting colleagues and contributing to a positive workplace culture
Comfortable working in an active, hands-on environment

This is not a desk-based role. You'll spend most of your day on your feet, moving around the store, preparing and packing orders, assisting customers, and coordinating collections and deliveries. You should be comfortable with light physical tasks, including lifting and carrying cake boxes and packaging materials, while handling products with care and attention to detail.

Requirements Essential:

Right to work in the UK (we are unable to provide visa sponsorship)
Fluent English with excellent spoken and written communication skills
Minimum 2 years' experience in hospitality, retail, customer service, or another customer-facing role
Available to work full-time, Tuesday to Saturday
Able to commute reliably to West Hampstead, London
Comfortable working on your feet for most of the day and carrying out light physical tasks associated with preparing and packing customer orders

Desirable

Experience handling customer orders, bookings, or enquiries
Experience working in hospitality, retail, food service, or a small business environment
Food Safety and/or Health & Safety certification

Benefits

Salary of £25,500–£29,000 per year, depending on experience
Company pension scheme
25 days paid annual leave plus bank holidays
Paid training and development opportunities
Staff discounts on cakes and bakery products
Supportive and friendly team environment
Opportunity to grow with an expanding independent bakery

Why Join Em Cakes?

At Em Cakes, you'll be joining a close-knit team where your contribution genuinely matters. You'll have the opportunity to learn about the world of luxury cakes and events, develop valuable customer service and operational skills, and play an important role in creating memorable experiences for our customers.

We're looking for someone who takes pride in their work, enjoys being part of a collaborative team, and wants to grow with a business that cares about quality, creativity, and people.

How to Apply

Please submit your CV along with a short cover letter telling us about yourself and why you'd like to join the Em Cakes team.

We look forward to hearing from you!

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Are you able to conveniently commute to work at West Hampstead, London ?
What is your highest level of education and in what subjects ?

Experience:

Hospitality: 2 years (required)

Language:

English fluently (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in london, gtl

Customer Service & Cake Store Coordinator

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Customer Service Assistant & Station Control Assistants

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Customer Service Coordinator

Wholesale Customer Support Coordinator

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