technical support representative Work, Jobs in london, gtl (with Salaries)

Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
1d
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Health & Safety and Office Administrator
Exa —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Staff QA Engineer
Freetrade —London
- £95,000 - £115,000 a year
- Full-time
- Hybrid work
- English
- APIs
- Communication skills
Client Technical Support Supervisor (Additional languages preferred)
Interactive Brokers —London
- Monday to Friday
- Hybrid work
- English
- Bachelor's degree
- IT
- Annual leave
Associate Specialist- Community Support
Zwift —London
- Remote
- Communication skills
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
FinTech Startup Associate (Customer Experience)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Flexible schedule
Agentic Audio Specialist - Freelance AI Trainer Project
Meridial —London
- £11.00 - £30.65 an hour
- Remote
- Computer literacy
- English
- Communication skills
1d
Technical Support and Office Admin
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
3d
Stakeholder Engagement Coordinator
CJ Associates —London
Technical Officer
Sefton Council —London
- £37,280 - £40,777 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Support Associate - Institutional
StoneX Group —London
- APIs
- Time management
13d
Product Manager III - 12-month FTC
GoCardless —London
- £82,400 - £123,600 a year
- Analysis skills
Cyber Intelligence Associate - Malware Reverse Engineer
JPMorganChase —London
- Full-time
- Azure
- Windows
- SQL
Sell Side Production Support Representative, Enterprise Services - Financial Solutions
Bloomberg —London
- Computer Science
- SQL
- Analysis skills
1d
Junior Technical Business Analyst - Fintech - SDLC
Wealth Dynamix —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
Quick apply
7d
Linbury Theatre Casual Technicians
Royal Opera House —London
- £16.89 an hour
- Communication skills
1h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southwark
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Flexible schedule

I want to receive the latest job alerts for technical support representative in london, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near london, gtl

Customer Operations Specialist

Storman Software LTD -
London

Quick apply

Job details

1 day ago

Qualifications

Customer service
Computer skills

Full job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customized software-based systems, and provide detailed responses to resolve customer issues. Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures. May assist in the resolution research for new or previously unknown point of sale product issues.
Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates. Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals. Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp

Preferred Qualifications

Typically Minimum 6 Years Relevant Exp
Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Computer skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Quick apply

Refine Your Search

technical support representative jobs in london, gtl

Customer Operations Specialist

Anthropic Fellows Program, AI Safety

Health & Safety and Office Administrator

Staff QA Engineer

Client Technical Support Supervisor (Additional languages preferred)

Associate Specialist- Community Support

Anthropic Fellows Program

FinTech Startup Associate (Customer Experience)

Agentic Audio Specialist - Freelance AI Trainer Project

Technical Support and Office Admin

Stakeholder Engagement Coordinator

Technical Officer

Support Associate - Institutional

Product Manager III - 12-month FTC

Cyber Intelligence Associate - Malware Reverse Engineer

Sell Side Production Support Representative, Enterprise Services - Financial Solutions

Junior Technical Business Analyst - Fintech - SDLC

Linbury Theatre Casual Technicians

JUNIOR SALES ADVISOR

Customer Experience Associate (FinTech)

I want to receive the latest job alerts for technical support representative in london, gtl

Related Searches

Explore jobs in more locations

Summary of This Role

What Part Will You Play?

What Are We Looking For in This Role?

What Are Our Desired Skills and Capabilities?

Jobseeker tools

Employer Tools

Browse

Stay Connected