Client onboarding manager Work, Jobs in London (with Salaries)

Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
8d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Client Services Manager
Socaan Business Solutions Ltd —London
- £3,800 - £4,300 a month
- Full-time
- Management
- Customer service
- English
Quick apply
10d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Client Onboarding Manager
Williams Stanley and Co —London
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Project Manager, Client Onboarding
FIA-Tech —London
- Full-time
- Sales
- SQL
- Analysis skills
Quick apply
Client Success Manager
Optimiser —London
- £40,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick apply
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Google Suite
- Communication skills
- Employee assistance programme
- Life insurance
Client Retention Manager
News Corp —London
- Google Suite
- Data analysis skills
- Analysis skills
7d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
14h
Client Relationship Manager
QA —London
- CRM software
- AI
- Annual leave
- Employee assistance programme
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Senior Client Success Manager
Rithum —London
- Remote
- Marketing
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance programme
Strutt & Parker - Client Onboarding Analyst
BNP Paribas —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
COA Accelerator Client Subscription Manager
IQVIA —London
- Microsoft Powerpoint
- Sales
- English
B2B Delivery Manager
Laundryheap —London
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
7d
Client Administration and Implementation Analyst
Allspring Global Investments Holdings, LLC —London
- £85,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Project Manager - Onboarding / Site Implementation
Hozah —Croydon
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- Software development
Quick apply
2d

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Client Success Onboarding Manager

Anaqua -
London

Quick apply

Job details

Full-time
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Project management
Bachelor's degree
Project implementation
Communication skills
Time management

Full job description

Client Success Onboarding Manager

The Client Success Onboarding Manager is responsible for helping our clients successfully transition from implementation with the Professional Services team to go-live with the Client Success Team(s). The onboarding phase is intended to assist with the adoption of the solution they’ve invested in with Anaqua and is a critical phase of the client’s journey that sets the foundation for their success. You will work closely with the client after contract execution and help accelerate time to value. Our specialists achieve this through identifying the appropriate client stakeholders and developing strong rapport, validating their business goals and objectives, and executing against a defined onboarding timeline in conjunction with the Professional Services Project Timeline. You will be the primary contact for the client to reach out as they experience Anaqua in a live environment for the first time post implementation. You will partner with Sales, Professional Services, Client Success, and other internal teams as needed to ensure clients have a great first experience with Anaqua.

We are looking for a professional who genuinely enjoys interacting with others and can motivate or maintain enthusiasm throughout the onboarding engagement. The ideal candidate has great communication skills and technical acumen, is proactive, results oriented, and able to provide a high level of client satisfaction to both the client and internal teams. This is an opportunity to bring your experience as a consultant, implementation expert, or project manager along with a high level of client service.

You’ll love this role if you want to:

Ensure clients see immediate success and value by conducting orientation and enablement sessions, familiarizing client with available support resources, and minimizing roadblocks in early adoption of our products and services,
Coordinate and execute onboarding related activities with clients via web-based meetings, phone, and email throughout the various stages of onboarding,
Set and manage expectations in onboarding timeline, monitoring client’s achievements during onboarding, and measuring KPIs and success metrics,
Develop training tracks on how to use and get started with the solution and offer options for which types of training are most effective for various personas from administrators and technical leads to end users,
Where required, coordinate effectively with client agencies and third parties to drive desired implementation outcomes,
Become well versed in all solutions and stay up to date with product knowledge as new updates are made,
Maintain records of any issues, questions, or requests during the onboarding process and collaborate across internal teams to identify areas for continued improvements and help streamline onboarding processes,
Provide regular communication on the status of implementation both internally to the account team and externally to client sponsors and executives,
Ensure successful transition to the CS team after onboarding is complete.

What you’ll need to be sucessful:

IP experience is essential,
Collaborative team player who can drive cross-functional work, in person and virtually,
Demonstrated success onboarding and supporting clients, building satisfaction, advocacy, and loyalty,
Proven ability to lead client engagements to completion while maintaining high satisfaction,
Strong active listening and clear verbal communication,
Self-starter and fast learner who thrives in a changing, fast-paced environment,
Anaqua experience would be a plus,
Strong PowerPoint, Word, and Excel skills, with confident presentation abilities,
Positive, personable, flexible attitude,
Ability to prioritize, multitask, and perform well under pressure,
Genuine interest in building relationships and helping clients solve business challenges,
Excellent time management,
Highly organized, detail-oriented, and efficient,
Bachelor’s degree and/or 2+ years of relevant work experience, preferably in project management, technology implementation, training or support.

Quick apply

Refine Your Search

client onboarding manager jobs in london

Client Success Onboarding Manager

Client Services Manager

Client Services Manager

Global Operations Coordinator - BCG Institute

Client Onboarding Manager

Project Manager, Client Onboarding

Client Success Manager

Senior Client Success Manager

Client Retention Manager

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Manager, Customer Success Management

Client Relationship Manager

Enterprise Partner Manager - United Kingdom, Northern Europe

Senior Client Success Manager

Strutt & Parker - Client Onboarding Analyst

COA Accelerator Client Subscription Manager

B2B Delivery Manager

Client Administration and Implementation Analyst

Customer Support Manager

Project Manager - Onboarding / Site Implementation

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