Customer care specialist Work, Jobs in London (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
12d
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Customer Services Officer
HYDE HOUSING ASSOCIATION —London
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Receptionist
The Real Clinic Battersea —London
- £14.80 - £15.00 an hour
- Microsoft Office
- QuickBooks
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
CAJ - iLAC Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply
Health and Wellness Sales Advisor
Boots —London
- £16 an hour
- Weekend availability
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
9d
Bank Guest Services Assistant
The London Clinic —London
- £13.20 an hour
- 12 hour shift
- Hospitality
- Customer service
- Microsoft Office
3d
Care Home Administrator
Barchester Healthcare —Wimbledon
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
Healthcare Sales & Marketing Executive -Philips PACS Solutions
High-Tech IT Ltd —Chessington
- £40,000 - £60,000 a year
- Part-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
8d
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Orthodontic Administrator
The Sandford Suite Ltd —Bexleyheath
- £13 - £15 an hour
- Full-time
- Patient care
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
5d
Bank Medical Receptionist
The London Clinic —London
- £13.70 an hour
- Hospitality
- Customer service
- Hotel
8d
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
8d
Support Worker
Peabody —London
- £29,460 a year
- Part-time
- Customer service
11d
Receptionist
Bupa —London
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Dental Receptionist
East Village Dental —London
- From £12.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply

I want to receive the latest job alerts for customer care specialist in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
12 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in london

Patient Support Executive

Telephone Fundraiser - Full Time Contract (Remote)

Customer Services Officer

Customer Service Specialist - US Cards

Receptionist

CAJ - iLAC Administrator

Customer Care Specialist

Health and Wellness Sales Advisor

Health Advisor/FOH

Bank Guest Services Assistant

Care Home Administrator

Temporary Accommodation Housing Officer

Healthcare Sales & Marketing Executive -Philips PACS Solutions

Customer Engagement Specialist

Orthodontic Administrator

Bank Medical Receptionist

Resident Liaison Officer

Support Worker

Receptionist

Dental Receptionist

I want to receive the latest job alerts for customer care specialist in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected