Employment support officer Work, Jobs in London (with Salaries)

Tenancy Support Officer
Pinnacle Group —London
- £38,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Support Officer (Administrator), Erith
Nellsar Careers —Erith
- £14 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid training
- Referral programme
Quick apply
8d
Business Support Officer for Our Newham
Newham Council —Stratford
- £32,535 - £33,987 a year
- Full-time
- Communication skills
1d
Business Support Officer
Lewisham Council —London
- £32,442 - £33,384 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
3d
Helpdesk Officer
Barnet Council —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Flexitime
13d
Business Support Officer
questrrow limited —London
- £41,700 - £42,600 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Family Hub Support Officer
Guidant Global —London
- £18.00 - £18.30 an hour
- Microsoft Excel
- Customer service
- Microsoft Office
3d
Housing Support Officer (Full Time)
Elite Housing —West London
- £32,000 - £33,000 a year
- Full-time
- English
- In-person
- Communication skills
Quick apply
3d
Contract support officer
UniTrust —London
- £14.80 an hour
- Weekend availability
- Customer service
- Microsoft Office
- First Aid Certification
- Employee assistance programme
- Sick pay
Quick apply
3d
Security Officer
ISS Facility Services —London
- £19.74 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Operational Improvement Admin Officer
London Fire Brigade —London
- £36,723 - £44,085 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
13d
Project Support Officer
MI6 —London
- £50,740 - £54,938 a year
- Full-time
- Annual leave
Operational Support Officer
Serco Plc —London
- £32,396.80 a year
- Weekend availability
- Computer literacy
- Employee assistance programme
- Employee discount
2d
Dedicated Contract Support Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
Quality Administrator
UK Health Security Agency —London
- £29,613 - £30,266 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3h
Registration Officer
London Borough of Bromley —London Borough of Bromley
- £25,703 - £32,858 a year
- Monday to Friday
- Customer service
- Administrative experience
- IT
8d
loss prevention officer
TK Maxx —London
- Full-time
- Employee assistance programme
- Employee discount
1d
Lead Professional Officer
JOB SWITCH LTD —London
- £23 an hour
2h
Senior Policy Officer and Case Worker: Commissioner for Conduct
The Bar Council of England and Wales —London
- £51,225 a year
- Full-time
- Bar
- Analysis skills
- Organisational skills
6d
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time

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employment support officer jobs near london

Tenancy Support Officer

Pinnacle Group -
London

Quick apply

Job details

£38,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Numeracy
Analysis skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for an experienced Tenancy Support Officer to join our Outreach Support Service within the Homes Customer Experience Team, part of the Homes division, supporting customers with complex needs to sustain their tenancies. This is an exciting opportunity to help shape a proactive service focused on early intervention, effective risk management and positive tenancy outcomes. You will deliver targeted support across tenancy sustainment, financial resilience and employment & skills, managing referrals, conducting risk assessments, implementing support plans and working collaboratively with internal teams and external agencies.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience within social housing with strong knowledge of housing legislation, welfare benefits, ASB and tenancy sustainment. They will be confident managing complex cases, supporting vulnerable residents and navigating the welfare system. Highly organised and resilient, they will demonstrate excellent communication skills, the ability to build effective partnerships and confidence using case management systems to deliver holistic, outcome-focused support.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

To be part of the team delivering proactive outreach service for customers with complex needs to support tenancy sustainment
To manage a referral process for the service using available customer vulnerability and support needs data to ensure resources are targeted where most needed to address multiple risks in tenancy sustainment.
To carry out a housing related & tenancy sustainment needs assessment for all referred households to identify household needs, vulnerability, and risks. To rate that risk and determines the intensity and duration of intervention required.
To ensure support plans have identifiable outcomes that are implemented and referrals to other agencies actioned in line with agreed timeframes and that risks are stepped up or down as risks change.
To utilise the system for case monitoring and outcome tracking which captures referrals and engagement levels, tenancy sustainment outcomes, reduction in arrears, resolution of tenancy issues, financial gains for customers.
To contribute to the preparation of monthly client reports ensuing that they are high quality, timely and accurate.
Ensure the establishment of good relationships with support agencies who can assist with the provision of services to sustain tenancies such as, safeguarding Adult and Children services, ASB panels, domestic abuse services, mental health support services, benefits agencies, budget support, debt management jobs clubs and employment agencies, volunteering services.

Key requirements:

Experience of successfully operating in an equivalent role within the social housing sector, with up-to-date knowledge of housing legislation, welfare benefits, ASB, welfare support/debt management, employment skills support, and tenancy sustainment.
Experience managing complex and sensitive casework, ensuring issues are resolved effectively and referrals are made to appropriate councils, statutory, non-statutory, and voluntary sector services.
Strong understanding of supporting residents with complex needs, including physical health, mental health, and domestic abuse.
Ability to build and maintain effective working relationships with internal teams and external stakeholders to resolve issues, sustain tenancies, and support access to employment, training, and volunteering opportunities.
In-depth knowledge of welfare rights, legislation, and processes, including Universal Credit, Housing Benefit, disability benefits, tax credits, and wider welfare reform, with the ability to support residents through claims, reconsiderations, appeals, and tribunal representation.
Strong financial inclusion knowledge (income maximisation, budgeting, debt management) alongside excellent communication, organisational, numeracy, analytical, and digital skills, including use of case management systems.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

employment support officer jobs in london

Tenancy Support Officer

Business Support Officer (Administrator), Erith

Business Support Officer for Our Newham

Business Support Officer

Helpdesk Officer

Business Support Officer

Family Hub Support Officer

Housing Support Officer (Full Time)

Contract support officer

Security Officer

Operational Improvement Admin Officer

Project Support Officer

Operational Support Officer

Dedicated Contract Support Officer

Quality Administrator

Registration Officer

loss prevention officer

Lead Professional Officer

Senior Policy Officer and Case Worker: Commissioner for Conduct

Apprenticeships Officer

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