Explorer Work, Jobs in London (with Salaries)

Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Brand Ambassador
MAISON CRIVELLI —London
- From £28,000 a year
- Part-time
- Bilingual
- Sales
- Social media management
- Free parking
- Annual leave
Quick apply
11d
Digital Marketing - SEO
vServices —London
- Master's degree
- Analysis skills
- JavaScript
Supervisor - The North Face - Covent Garden, London
Ellis Brigham —London
- £14.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
11d
Product Executive
Topdeck Travel Ltd —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills
Quick apply
11d
Paralegal - Business Acceptance
Freshfields —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Pensions Consultant
Gallagher Benefit Services —London
- Employee stock purchase plan
- Life insurance
Associate - Investment Portfolio Solutions
Gallagher Benefit Services —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Infrastructure & Cloud Support Technician
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Access
- Azure
- Customer service
- Employee discount
- Gym membership
Quick apply
Education Trainee FT
Just Experience Ltd —Hertford
- £10.85 - £12.71 an hour
- Full-time
- Childcare
- Cooking
- Working with children
- Free parking
Quick apply
Management Accountant (9 month FTC)
Gallagher Benefit Services —London
- Accounting
- Employee stock purchase plan
- Life insurance
12d
Maintenance Engineer
Page8 —London
- £33,800 - £34,800 a year
- Weekend availability
- Maintenance
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Associate, Investment Consulting (PB Pensions)
Gallagher Benefit Services —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Life insurance
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
UX Designer
CFA Institute —London
- Full-time
- Bachelor's degree
- JavaScript
- No degree
IT Officer for Marella Cruises
Marella Cruises —London
- Management
- English
- Windows
Quick apply
AV Account Manager - Trading & Investment
All Response Media —London
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
5d
Store Supervisor
VF Corporation —London
- Weekend availability
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
Senior Specialist, Internal Communications
Take-Two Interactive Software, Inc. —London
- Bachelor's degree
- Organisational skills
- Employee stock purchase plan
- Annual leave
Quick apply
Channel Sales Engineer (Position located in London, United Kingdom)
KnowBe4 —London
- Microsoft Word
- Sales
- Microsoft Office
- Referral programme
Quick apply

I want to receive the latest job alerts for explorer in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Specialist, OntheMarket - London

CoStar Group -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Microsoft Office
Bachelor's degree
IT
Customer support
Communication skills
Time management

Full job description

Customer Support Specialist, OntheMarket - London

Job Description

COSTAR GROUP – CUSTOMER SUPPORT SPECIALIST, ONTHEMARKET - LONDON

OVERVIEW

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever!

Learn more about OnTheMarket.

ROLE DESCRIPTION

As part of the Technical Support team, you’ll ensure client property listings are accurately processed and displayed on the OnTheMarket website, while handling queries and complaints from both clients and consumers. You’ll support estate and letting agents using OnTheMarket Expert, our secure platform for managing listings, enquiries, and reporting, and act as a product champion with strong system knowledge. The role also involves working closely with third‑party software providers, internal product and development teams, and staying up to date with ongoing website enhancements to ensure a smooth customer experience.

RESPONSIBILITIES

Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face‑to‑face meetings.
Liaise with clients and their third‑party software providers to establish and maintain automated data connections, assess data quality, and resolve issues.
Confidently support customers across calls and email, managing a varied workload in a fast‑paced environment with strong time management.
Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations.
Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues.
Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively.
Proactively audit client accounts to identify and resolve potential issues.
Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate.
Support new product rollouts, system enhancements, and ad‑hoc projects as required.
Maintain consistently high standards of customer service in all interactions.

QUALIFICATIONS

Previous call centre or customer support experience, comfortable handling both inbound and outbound calls.
Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk
Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
Strong written and verbal communication skills, with confidence in providing email‑based support and troubleshooting.
Excellent time management and prioritisation skills.
Demonstrate interest in real estate industry.
Able to work effectively under pressure within a busy, fast-moving environment.
Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
Able to make decisions independently throughout the problem-solving process.
Must have excellent attention to detail, be self-motivated, organised, flexible and approachable.
Bachelor's degree or equivalent experience.

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.

#OnTheMarket

#LI-SC7

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Apply Now

Refine Your Search

explorer jobs in london

Customer Support Specialist, OntheMarket - London

Brand Ambassador

Digital Marketing - SEO

Supervisor - The North Face - Covent Garden, London

Product Executive

Paralegal - Business Acceptance

Associate Pensions Consultant

Associate - Investment Portfolio Solutions

Infrastructure & Cloud Support Technician

Education Trainee FT

Management Accountant (9 month FTC)

Maintenance Engineer

Associate, Investment Consulting (PB Pensions)

Operations & Client Relations Executive

UX Designer

IT Officer for Marella Cruises

AV Account Manager - Trading & Investment

Store Supervisor

Senior Specialist, Internal Communications

Channel Sales Engineer (Position located in London, United Kingdom)

I want to receive the latest job alerts for explorer in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected