First line support Work, Jobs in London (with Salaries)

First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
8d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Sales Assistant (12 hours), Selfridges, London (M/F/X)
LAKRIDS BY BÜLOW —London
- £14 an hour
- 12 hour shift
- Travel
- Organisational skills
- Employee discount
Quick apply
4d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
GAP Team Member
NEXT —London
- £8.28 - £12.71 an hour
- 12 hour shift
- Communication skills
- Employee discount
10d
Short-term Temporary Team Member
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Employee discount
Security Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
IT Support Engineer
Helping staff ltd (staffing agency) —London
- £34,420.00 - £47,130.48 a year
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
3d
Front of House Team Member (Bank)
Nuffield Health —London
- £13.35 an hour
- Part-time
- Computer skills
- Café
- Communication skills
17h
Junior Finance Assistant
Formula E —London
- £30,000 - £32,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
- Store discount
- Annual leave
3d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
Front Office Agent
Sircle Collection —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
Administrator
Transport for London —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Communication skills
- Annual leave
- Employee discount
1d
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
5d
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
4d
Customer Service Representative
CLOUT COMMUNICATIONS LTD —London
- £26,500 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
21h
Replenishment Assistant - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —London
- £14.80 an hour
- Weekend availability
- Communication skills
Quick apply
9d
Farmyard Sessional
Vauxhall City Farm —London
- £14.80 an hour
- Holidays
- First Aid Certification
- In-person
- Store discount
- Employee discount
Quick apply
Accounts Assistant
Pinnacle Group —London
- £18 an hour
- Temporary
- Microsoft Excel
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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First Line Support Engineer

British Transport Police -
London

Quick apply

Job details

Permanent | Full-time
£39,871.93 a year
8 days ago

Benefits

Season ticket loan
Annual leave
Company pension
Gym membership

Qualifications

Microsoft Windows Server
Computer Science
CCTV
Technical support
Bachelor's degree
IT support
AI
Communication skills
Information Technology

Full job description

Job Introduction

Salary: £39,871.93 per annum with yearly increments based on performance, plus £4613.61 London Allowance and 10% On call Allowance per annum

Contract Type: Permanent

Location: Ebury Bridge, 3 Ebury Bridge, London, SW1W 8RP

Type of Working Arrangement: Blended approach of home and office-working is available

Hours: 37 hours per week

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for a First Line Support Engineer to join the Control Rooms and Visual Services team. As a First Line Support Engineer, you will provide proactive technical support to maintain the operational integrity of BTP's CCTV infrastructure and associated systems. Working closely with internal stakeholders and external providers, you will diagnose, troubleshoot and resolve technical issues, helping to ensure the availability and reliability of critical visual services across the Force.

What you'll be doing:

Providing first-line technical support for CCTV systems, PCs, laptops and associated infrastructure within the department.

Diagnosing, troubleshooting and resolving hardware, software, network and CCTV-related issues, including liaison with external service providers

Supporting remote server infrastructure, carrying out daily system checks and helping maintain high availability of critical services.

Working with Technical Support Engineers and the Head of Visual Services Network and Infrastructure to implement new hardware, software and infrastructure improvements.

What you'll bring to the team:

A Bachelor's degree, HND in Computer Science, Information Technology or a related discipline, or equivalent professional experience.

Previous experience in a technical support, IT support or service desk environment.

Knowledge of IP and analogue CCTV systems, including fault diagnosis and troubleshooting.

Understanding of Windows Server environments, networking principles and network protocols.

Strong problem-solving, prioritisation and communication skills, with the ability to manage multiple tasks effectively

What we offer:

28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
Bespoke benefits platform and Blue Light Card access.
Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
Interest-free annual rail season ticket loan after 6 months.
Access to the Transport Benevolent Fund for health, welfare, and financial support.
Development opportunities, including fully funded apprenticeships.
Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [email protected]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information:

This role requires additional Security Clearance, you must be willing to undertake this.

Further information about this vacancy can be found in the attached job description.

Vetting: Successful applicants will be required to pass Management Vetting (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.

References: We'll ask for references to cover the past 5 years.

Notice Period - This role is subject to a one month notice period.

Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.

Completed applications must be submitted by 11.59pm, Thursday 23rd July 2026

Inclusion & Diversity:

We are committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.

Find out why BTP could be the perfect fit for you - About Us - British Transport Police

Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police

For further information, please contact our Resourcing Team [email protected].

Quick apply

Refine Your Search

first line support jobs in london

First Line Support Engineer

First Line Service Desk Analyst

Sales Assistant (12 hours), Selfridges, London (M/F/X)

IT Helpdesk Officer

GAP Team Member

Short-term Temporary Team Member

Security Officer

IT Support Engineer

Front of House Team Member (Bank)

Junior Finance Assistant

IT First Line Support Technician

Front Office Agent

1st Line IT Support Engineer

Administrator

IT Support Engineer

1st Line Support Technician

Customer Service Representative

Replenishment Assistant - Relay - Heathrow Airport

Farmyard Sessional

Accounts Assistant

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