Head of People Partnering and Operations
About the Role
The Head of People Partnering & Operations will lead the delivery of strategic People Business Partnering and operational People services across QA.
This senior leadership role is accountable for ensuring people frameworks, policies and processes are implemented consistently and effectively across the organisation, enabling business performance, strong leadership capability and an excellent employee experience.
Working closely with the Chief People Officer, People Leadership Team and Centres of Excellence, you will translate people strategy into scalable execution—ensuring the People function operates with commerciality, consistency and operational excellence.
Key Responsibilities
People Partnering Leadership
- Lead and develop the People Business Partnering team, setting standards for strategic partnering and business impact
- Partner senior leaders to deliver people and organisational priorities aligned to business strategy
- Provide coaching and guidance to leaders on complex organisational and people matters
- Ensure consistent and commercially effective application of people frameworks across all business areas
People Operations & Service Excellence
- Own the People Operations model, ensuring efficient, scalable and high-quality service delivery
- Drive continuous improvement across core people processes, systems and employee lifecycle journeys
- Establish and maintain robust governance, controls, SLAs and service standards
- Ensure policy adherence, audit readiness and effective management of people risk
Framework Implementation & Adoption
- Lead business implementation of enterprise people frameworks and programmes designed by Centres of Excellence
- Ensure consistent adoption of frameworks relating to performance, talent and leadership across the organisation
- Partner with COEs to identify adoption gaps and improve business uptake/effectiveness
Organisation & Workforce Execution
- Partner with business leaders and COEs to implement organisational design and workforce planning decisions
- Translate strategic workforce priorities into practical execution across business areas
- Support delivery of restructuring and organisational change initiatives
Employee Relations & Governance
- Lead Employee Relations strategy, governance and case management standards
- Ensure legally robust, commercially pragmatic and values-aligned ER outcomes
- Monitor ER trends and provide insight to improve leadership capability and reduce risk
People Insight & Analytics
- Drive effective use of people data and insight across business leadership teams
- Ensure high standards of data quality, reporting discipline and governance
- Enable leaders to make informed, data-led people decisions
Leadership
- Build and lead a high-performing People Partnering & Operations team
- Create clarity of roles, responsibilities and ways of working across partnering, operations and COEs
- Foster collaboration and alignment across the wider People function
Wellbeing & benefits
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
Holiday Buying scheme
Medicash plan, Wellhub, Cycle to Work scheme
Private Medical Insurance at corporate rates
Employee Assistance Programme
Employee Discounts Benefit Hub
3 Development days
2 Charity days per year
Pension Scheme
Early Friday Finish at 4pm
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.
Our Mission:
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.
You can find out more about us at https://www.qa.com/about/careers/
