Membership engagement manager Work, Jobs in London (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Employee discount
8d
Membership Manager
Loulou Groupe —London
- Hospitality
- Project management
- Organisational skills
14d
Membership Network Manager (13-month FTC)
The Law Society —Chancery Lane Station
- £49,230 a year
- Hybrid work
8d
Director of Membership and Engagement
Council for the Advancement and Support of Education —London
- £58,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Customer Relationship Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Weekend availability
- Leadership
- Employee discount
14d
Club Manager Westfield Studios (40 hours)
Gymbox —London
- £35,000 - £40,000 a year
- Full-time
Quick apply
1d
Membership Manager
GSMA —London
- Full-time
- Hybrid work
- Travel
Engagement and Lifecycle Manager (Payments)
NewsUK —London
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Baseline & Change Manager
Amentum —London
- Full-time
- No degree
- Communication skills
- Employee assistance programme
- Flexible schedule
2d
Events Manager
Ciarb —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
13d
Membership Project Executive
The Law Society —Chancery Lane Station
- £40,140 a year
- Hybrid work
- Communication skills
Marketing Manager - Membership Acquisition
PEI Group —London
- Bachelor's degree
- Marketing
14h
Internal Communications Manager
Financial Times —London
- Full-time
- Hybrid work
- Marketing
- Annual leave
14d
Senior People Operations Manager
Shack Events —London
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Work from home
- Gym membership
Quick apply
Partner Engagement Manager - London Wholesale
Beazley Management Limited —London
- Microsoft Excel
- Presentation skills
- Communication skills
5d
Employer Engagement Officer
Islington Council —Islington
- £45,852 - £47,925 a year
- Internship
- Communication skills
- Negotiation
- Employee discount
9d
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
Senior Internal Communications Manager
Liberty Global —London
- Full-time
- Analysis skills
- Annual leave

I want to receive the latest job alerts for membership engagement manager in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£36,582 a year
8 days ago

Benefits

Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

membership engagement manager jobs in london

Experience & Engagement Manager

Membership Manager

Membership Network Manager (13-month FTC)

Director of Membership and Engagement

Customer Relationship Manager

Club Manager Westfield Studios (40 hours)

Membership Manager

Engagement and Lifecycle Manager (Payments)

Sr. Director, Hotels & Resorts

Assistant Store Manager

Baseline & Change Manager

Events Manager

Membership Project Executive

Marketing Manager - Membership Acquisition

Internal Communications Manager

Senior People Operations Manager

Partner Engagement Manager - London Wholesale

Employer Engagement Officer

Community Manager

Senior Internal Communications Manager

I want to receive the latest job alerts for membership engagement manager in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected