patient experience manager Work, Jobs in london (with Salaries)

Patient Experience Manager
Whittington Health NHS Trust —London
- £47,951 - £56,863 a year
- Full-time
- Leadership
6h
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
13d
Patient Safety Manager
NHS Professionals —London
- £25.15 an hour
- Temporary
- Management
- In-person
- Leadership
- Store discount
- Flexitime
Quick apply
2d
Health Services Manager
VITTAL PHARMA LTD —London
- £41,700 - £53,700 a year
- Childcare
- Anatomy knowledge
- Medication administration
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Business Development Manager
LycaHealth —Canary Wharf
- £65,000 a year
- Call to connect
- Business development
- No degree
- Communication skills
Practice Manager
Penrose Health —London
- £50,000 - £60,000 a year
- Full-time
Quick apply
Front of House Manager
LIPS Healthcare —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Quick apply
7d
NHS Relationship Manager
HCA Healthcare UK —London
- Full-time
- Business development
- Travel
- Communication skills
8d
Training and Implementation Coordinator
Dental Beauty Partners —London
- From £45,000 a year
- Travel
- Communication skills
- Annual leave
Quick apply
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Patient Services Manager
Minet Green Health Practice —London
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Patient care
- Organisational skills
- Employee discount
- Sick pay
Quick apply
5d
Site Operations Manager
Penrose Health —London
- Full-time
Quick apply
Dental Receptionist & Patient Experience Lead
Hampstead Dental Studio —London
- £32,000 - £40,000 a year
- Full-time
- English
- In-person
- Nursing
Quick apply
2d
Strategy & Operations Manager - Patient Support
Careers at Eucalyptus —London
- Communication skills
- Banking
- School
11d
Complaints Manager
Bupa —South West London
- £60,000 a year
- Full-time
- Management
- Data analysis skills
- Annual leave
- Gym membership
Quick apply
7d
Clinical Digital Creative Manager - Patient Recruitment
サイネオス・ヘルス —London
- £135,000 - £185,000 a year
- Microsoft Powerpoint
- Mentoring
- Contracts
Customer Success Manager (SMB)
Heidi —London
- Full-time
Practice Manager - Pinner ( No dental experience required)
Pinn Dental Practice —Pinner
- From £35,000 a year
- Full-time
- Management
- Sales
- Team management
- Free parking
- Employee discount
Quick apply
7d
Customer Service Manager
International Workplace Group plc —London
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant

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patient experience manager jobs near london

Patient Experience Manager

Whittington Health NHS Trust -
London

Apply Now

Job details

Full-time
£47,951 - £56,863 a year
6 hours ago

Qualifications

Leadership

Full job description

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Lead on patient experience feedback, including delivery of the Friends and Family Test (FFT) and development of surveys via the IQVIA portal.Manage contracts and relationships with FFT and national survey providers on behalf of the Head of Patient Experience.Analyse national survey data, producing reports, identifying key issues, and driving improvement actions.Produce regular reports (monthly, quarterly, annual) highlighting insights, learning, and actions.Support report writing and ensure timely feedback is shared with services.Engage patients, carers, and seldom-heard groups to gather meaningful feedback through a range of methods.Provide leadership to the Patient Experience and Voluntary Services Team.Continuously improve feedback systems to ensure data is effective and actionable.Coordinate the Patient Experience Group, including agenda setting and minuting.Lead and support improvement projects based on feedback, ensuring co-design with patients.Manage the Patient Experience inbox, ensuring timely and professional responses.Support clinical teams to meet targets through training, advice, and hands-on support where needed.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Supporting all patient experience feedback particularly the roll out of the Friends and Family Test (FFT) and develop new surveys using our FFT portal – IQVIA.
Overseeing the contract and relationship with the Friends and Family Test & National survey programme providers on behalf of the Head of Patient Experience.
Ensuring there is analysis of all national surveys including the development of reports and bespoke action plans, identifying problematic areas and negotiating improvements.
Produce regular (monthly, quarterly, annual) reports which highlight patient experience information, learning and actions to improve.
Assist in the writing of reports and feeding back to services about the information received.
Actively engage members of the public in using electronic, and paper surveys and learning from their experiences, particularly seldom heard groups.
Providing leadership and management to the Patient Experience and Voluntary Services Team.

Apply Now

Refine Your Search

patient experience manager jobs in london

Patient Experience Manager

Relationship Manager

Patient Safety Manager

Health Services Manager

Head of CS - Under 18s Services

Business Development Manager

Practice Manager

Front of House Manager

NHS Relationship Manager

Training and Implementation Coordinator

Resident Liaison Officer

Patient Services Manager

Site Operations Manager

Dental Receptionist & Patient Experience Lead

Strategy & Operations Manager - Patient Support

Complaints Manager

Clinical Digital Creative Manager - Patient Recruitment

Customer Success Manager (SMB)

Practice Manager - Pinner ( No dental experience required)

Customer Service Manager

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