Service desk associate Work, Jobs in London (with Salaries)

Service Desk Support Technician
Ashurst LLP —London
- Monday to Friday
- Bachelor's degree
18h
Middle Office Associate
Corpay —London
- Full-time
- Communication skills
- Life insurance
Associate, Client Servicing
MUFG —London
- Full-time
- Computer literacy
- Analysis skills
- No degree
14d
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Front Office Associate (Hotel)
Dorsett Canary Wharf —Canary Wharf
- £26,500 a year
- 8 hour shift
- Bilingual
- Hospitality
- Hotel
Quick apply
11d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Customer service
- Annual leave
- Flexible schedule
Associate End User Computing Engineer
Homes England —London
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
5h
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
Contracts Associate
Percona —London
- Full-time
- Remote
- Salesforce
- English
- Bachelor's degree
- Annual leave
- Flexible schedule
8d
Night Auditor - Part Time
IBIS —London
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Windows
- Microsoft Office
9d
Personal Assistant
Capital One UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Annual leave
1h
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT
Kitchen Helper/ front office
Sarpanch ji —London
- Part-time
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
4d
Night Receptionist, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Front Desk Associate
Rosewood London —London
- Full-time
- Hotel
- Guest services
- Annual leave
Quick apply
13d
Equity Middle Office - Cash Prime Brokerage (Associate)
Nomura —London
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
UK Global Network Banking - Client Manager for Korean desk, Associate - London
Citi —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
10d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Residence Life Administrator - NYU London
New York University —London
- Weekend availability
- Computer literacy
- University
- Communication skills

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Service Desk Support Technician

Ashurst LLP -
London

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Job details

18 hours ago

Qualifications

Operating systems
MCSE
Technical support
Bachelor's degree
Computer hardware
CompTIA Network+
ServiceNow
CompTIA A+

Full job description

Ashurst Perkins Coie is seeking a qualified and dynamic individual to take on the role of Service Desk Support Technician in our London office. The individual in this role will serve as a member of the Immediate Response Team (Service Desk) designed to be a "top of the funnel" concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized support desk in an effort to maximize resources in the local offices and allow for higher quality desk-side/concierge-level service as well as a more dynamic A/V experience.

The Service Desk Support Technician will work Monday through Friday, 9:30 a.m. to 6:30 p.m. London time.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.

Quickly resolve end-user issues that come into the team over the phone, through e-mail, or potentially via chat.
Handle approximately 200 daily support requests with other team members via various communication channels.
Properly and thoroughly document all elements of a support case in the Incident Management System (ServiceNow).
Prioritize properly and communicate effectively. Escalate issues as appropriate.
Ensure user requests and issues are clearly documented in tickets and create written documentation for hardware and software installations or other technical matters as requested.
Assist in creating and editing Service Desk processes and procedures, including knowledge base articles.

SPECIFIC SKILLS REQUIRED

Ability to communicate effectively both orally and in writing.
Ability to quickly assimilate advanced technical information and organize and prioritize multiple competing deadlines.
Troubleshooting skills, including the ability to use various resources including technical manuals, online vendor knowledge bases, and specification documents.
Knowledge of computer hardware and peripherals, including the ability to test and troubleshoot a variety of complex hardware configurations.
Knowledge of software including operating systems, and ability to navigate and manipulate the Windows Registry and troubleshoot interaction errors between multiple software packages.

EDUCATION AND EXPERIENCE

Qualified candidates should have an associate or bachelor's degree (preferred), and must have one year of experience in a technical support environment or equivalent. Those with solid functional knowledge of standard PC hardware and software used in office environments are preferred, as well as those with A+, Network+, MCSE, or equivalent technical education are strongly preferred. Candidates having law firm experience is beneficial.

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Refine Your Search

service desk associate jobs in london

Service Desk Support Technician

Middle Office Associate

Associate, Client Servicing

Associate Data Analyst

Front Office Associate (Hotel)

Global Tier 1 Service Desk Technician

Associate End User Computing Engineer

Service Desk Engineer

Contracts Associate

Night Auditor - Part Time

IT Support Analyst

Personal Assistant

ETF Capital Markets Associate

Kitchen Helper/ front office

Night Receptionist, Pre-Opening - The St. Regis London

Front Desk Associate

Equity Middle Office - Cash Prime Brokerage (Associate)

UK Global Network Banking - Client Manager for Korean desk, Associate - London

Project Coordinator / Team Administrator

Residence Life Administrator - NYU London

I want to receive the latest job alerts for service desk associate in london

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