Technical support team leader Work, Jobs in London (with Salaries)

Humanitarian Response & Technical Support Team Leader
CAFOD —London
- £48,225 - £52,080 a year
- Spanish
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Quick apply
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IT Support Team Leader
AccrueTek Consulting Limited —St Albans
- £26,000 - £30,000 a year
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- Free parking
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IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
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- Supervising experience
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- Employee discount
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Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
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IT Support Team Lead
Inizio —London
- Analysis skills
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Onsite Technical Lead
ABACUS —London
- Full-time
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IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
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Customer Support Lead
Searchable —London
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Technical Lead, Professional Services
Cvent —London
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VIP Service Desk Support (Lead I - IT Asset Management)
UST —London
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Technical Account Manager - Supplier collaboration team
Tecsa —London
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Triple Point —London
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AI Enablement Lead
FDJ UNITED —London
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Decoded Limited —London
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Humanitarian Response & Technical Support Team Leader

CAFOD -
London

Quick apply

Job details

Permanent
£48,225 - £52,080 a year
8 days ago

Qualifications

Spanish
Management
Emergency management
Financial management

Full job description

Starting Salary: £48,225 - £52,080 (including London weighting)

Location: London, UK

Contract: Permanent

Job Profile

Our strategic framework, Our Common Home, CAFOD reaffirms its mission “to reach those in greatest need, save lives and relieve suffering”. CAFOD has 60 years of experience supporting local organisations to deliver humanitarian assistance and respond effectively and independently to complex needs of their communities. As a member of Caritas Internationalis, CAFOD is part of one of the largest humanitarian networks in the world, leaving no one beyond reach.

The Humanitarian Response and Technical Support Team Leader is a member of the Humanitarian Leadership Team and plays a central role in delivering CAFOD’s humanitarian strategy. The role focuses on strengthening emergency response capacity, improving programme quality, and providing operational and technical support across humanitarian programmes working closely with programme teams, partners, and external stakeholders.

Key Responsibilities

Technical Leadership and Programme Quality

Lead or coordinate emergency assessments, programme design and response management in crisis-affected or recovering contexts.

Provide technical guidance and quality assurance for large-scale and complex emergency responses in collaboration with the Programme Quality Team.

Strengthen programme quality, accountability, and good humanitarian practice among country teams and partners.

Promote learning and the consistent application of humanitarian standards across programmes.

Emergency Response and Surge Support

Ensure skilled personnel are deployed rapidly and effectively to respond to new and ongoing emergencies.

Support the development of shared technical capacity models with other Caritas agencies operating in the same contexts.

Deploy to humanitarian responses in the capacity of Country Representative or Head of Programmes as required, including providing management and operational support during large-scale emergencies.

People Management

Lead and support Emergency Response Officers to deliver results in line with CAFOD’s objectives and operational standards.

Encourage strong performance, accountability, and continuous staff development.

Coordination, Advocacy, and Representation

Represent CAFOD in humanitarian networks, forums, and coordination mechanisms.

Contribute to humanitarian advocacy and policy initiatives.

Support fundraising and donor engagement efforts related to humanitarian programming.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities. Your role is responsible for ensuring that both you and your staff understand and implement minimums on programme quality into your work (related to safety, accessibility, dignity and inclusion) and that all safeguarding standards are upheld and reported on effectively.

The role requires flexibility and the ability to travel internationally at short notice, including to remote and potentially insecure locations. Deployments may last up to 12 weeks, and the position may involve extensive travel during the year.

Person Specification

Significant experience partnering with diverse local and international organisations across Asia, Africa, and Latin America.

Strong understanding of humanitarian programming across multiple thematic areas.

Builds trusted relationships and empowers diverse stakeholders across geographic and thematic areas, within the development and humanitarian sector and beyond.

Creates effective working relationships in multicultural team environments.

Analyses complex problems with insight, draws on learning, and works collaboratively to develop practical solutions.

Communicates complex or challenging issues clearly, enabling others to understand priorities and take effective action.

Coaches and supports others to build capability, address challenges, and strengthen performance.

Sets clear deliverables and milestones, tracks progress and outcomes, and adapts plans in response to learning and changing contexts.

Leads and contributes to strategic planning, change processes, results-based management, work planning, and reporting.

Balances competing priorities and coordinates a range of activities to support effective programme delivery in complex environments.

Brings strong expertise in emergency preparedness and response, alongside a robust understanding of the international humanitarian system.

Job-specific competencies

Proven expertise and understanding of emergency preparedness and response and robust knowledge of the international humanitarian system

Proven successes in working with partner organisations in the delivery of humanitarian programmes and capacity strengthening

Good financial management skills (including budgeting and reporting)

High-level interpersonal and communications with the ability to effectively influence and liaise with key stakeholders on behalf of and in line with CAFOD’s principles.

Ability to quickly establish and maintain partnerships and effective relationships to achieve results in short timeframes

The ability to work autonomously, be proactive and proven ability to work creatively, innovatively and effectively to make decisions with limited direct supervision.

Consistently approaches work with energy and a positive, constructive attitude.

Proven experience in implementing security policy/protocols and ability to provide appropriate direction and support to team members in the event of a critical incident

Demonstrated ability at being flexible and adaptable to changing situations.

Ability to remain calm while dealing with conflicting priorities and working under pressure.

Desirable Criteria

Relevant educational background, such as international development, Food Security or other relevant development-related fields.

Ability to work in Spanish.

Able to travel overseas for up to 4 weeks at a time, several times a year sometimes at short notice.

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported

Safeguarding for Children and Vulnerable Adults

CAFOD recognizes the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults..

Quick apply

Refine Your Search

technical support team leader jobs in london

Humanitarian Response & Technical Support Team Leader

IT Support Team Leader

IT Support Team Leader

Managed Services - First Line Support Team Lead

IT Support Team Lead

Onsite Technical Lead

IT Service Desk Lead

Customer Support Lead

Technical Lead, Professional Services

VIP Service Desk Support (Lead I - IT Asset Management)

Technical Account Manager - Supplier collaboration team

Salesforce Administrator & Service Desk Lead

AI Enablement Lead

Lead Instructor: AI & Automation

Technology Adoption Lead

EMEA Client Facing Technology Enablement Lead

AI Adoption & Enablement Lead

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