Concierge / Receptionist
Contract: Professional Services, Production & Technology
Location: London, EC4V 4HN
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer-focused Concierge / Receptionist (Hospitality Concierge) to support the Event Manager and Event Co-ordinator in the planning, organisation and delivery of events and hospitality services.
This role plays a key part in ensuring the smooth day-to-day operation of reception, concierge and event support activities on site.
Job Description
We are looking for an individual who will act as the initial point of contact for Capgemini on site, providing a welcoming, efficient and well-organised service to visitors, colleagues and stakeholders.
Working closely with the Event and Hospitality Manager and wider concierge team, you will help ensure events and hospitality services are delivered effectively and to a high standard.
Key Responsibilities
- Act as the initial point of contact for Capgemini on site
- Monitor the concierge inbox and manage incoming requests
- Receive incoming visitors and notify the relevant recipient
- Maintain visitor logs and issue temporary building passes
- Assist with the planning and coordination of events, including meetings, conferences and social gatherings
- Help prepare event schedules, timelines and task lists
- Support event area and room furniture set-up and breakdown, coordinating with concierge team members
- Support the smooth operation of hospitality services during events
Professional and Personal Competencies/Qualifications
- Ability to undertake manual handling activities, including event set-up and breakdown
- Evidence of strong written and verbal communication skills
- Excellent PC skills, including Word, Excel, PowerPoint and Outlook
- Strong people skills with a professional, friendly and customer-focused approach
- Ability to work effectively under pressure and meet tight deadlines
- Proven ability to handle unexpected situations calmly and efficiently
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
