The pcs group Work, Jobs in London (with Salaries)

1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
3d
Research Administrator
UK Research and Innovation (UKRI) —London
- £36,072 - £39,405 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
10d
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
5d
East Ham Library Supervisor 12 months Fixed Term
Newham Council —London
- £41,133 - £43,680 a year
- Part-time
- Customer service
4d
IT SUPPORT & PROCUREMENT ASSISTANT - STUDIOCANAL
Canal Plus —London
- Customer service
- Microsoft Office
- IT
IT Business Support Analyst
The Lancashire Group —London
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
6d
2nd Line Infrastructure & Desktop Support Analyst
Greenergy —London
- Azure
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
3d
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
6d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
14d
Activities Co-Ordinator/Manager
Crystal Care Group —Chingford
- £14.57 an hour
- Care plans
- Communication skills
- Paid training
- Referral programme
12d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Employment Law Caseworker
Public and Commercial Services Union —London
- £42,105 - £50,703 a year
- Full-time
- Hybrid work
- IT
- Negotiation
- Employee assistance programme
Operations Manager
Talon Outdoor —London
- Microsoft Word
- Microsoft Excel
- Computer literacy
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Project Manager
EVERSANA INTOUCH —London
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Project management
Quick apply
Delegated Authority Technician
Talbot Underwriting Services Ltd (TS1) —London
Quick apply
Senior Delegated Authority Analyst
Talbot Underwriting Services Ltd (TS1) —London
Quick apply
Registered Nurse (Nurse Qualified)
Maria Mallaband Care Group —Edgware
- £23.23 an hour
- Part-time
- Medication administration
- Driving
- Care plans
- Employee assistance programme
- Employee discount
Quick apply
3d
Clinical Deputy Manager - Nursing Care Home, Croydon
A & R Care Ltd —South Croydon
- £27,540 - £28,710 a year
- Part-time
- Nursing
- Care experience
- English
- Annual leave
Quick apply
3d

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1st Line Technical Support

D P SYSTEMS
Loughton

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
3 days ago

Benefits

Free parking
Casual dress
Employee mentoring programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Sage
Azure
Operating systems
Microsoft Outlook
iOS
LogMeIn
Windows
Microsoft Office
Firewall
Remote access software
IT support
Computer networking
Mobile device management
TeamViewer
Solarwinds
Communication skills
Active Directory

Full job description

Company: DP Systems
Location: Loughton, Essex
Working Pattern: Office based, Monday to Friday, 8:30am to 6:00pm
Hybrid Working: Not available

About DP Systems

DP Systems is an established managed IT services provider based in Loughton, Essex. The company has been supporting businesses for 38 years, delivering reliable IT support, managed services, infrastructure solutions and customer-focused technology advice.

Role Overview

We are looking for a capable and customer-focused 1st Line MSP Engineer to join our office-based support team. The successful candidate will be the first point of contact for customer support requests, handling helpdesk calls and emails, logging tickets, troubleshooting technical issues and escalating where required. This role is suited to someone with previous experience working within a Managed Service Provider environment and a practical understanding of supporting multiple customer networks and systems.

Key Responsibilities

· Answer incoming helpdesk calls and emails in a professional and timely manner.

· Log all customer issues and service requests accurately as tickets.

· Investigate and resolve logged issues autonomously where possible.

· Escalate tickets to senior engineers where issues fall outside your skill level or require further support.

· Provide telephone and remote support to resolve customer problems and service requests.

· Visit customer sites to provide IT support, including installing PCs, laptops, software and upgrades.

· Troubleshoot hardware, software, network and user-related issues across customer environments.

· Support new projects, including building systems and preparing infrastructure for remote and on-site deployments.

· Maintain a high standard of customer service and keep customers updated on ticket progress.

Essential Experience

· Previous experience working within an MSP environment is essential.

· Service Desk & Use of Service desk ticketing systems such as HALO

· Previous experience of using RMM Tools such as NINJA & N-ABLE

· Proven experience installing, configuring and supporting Windows 10/11.

· Experience supporting PCs, laptops and tablets in a Windows Domain Azure joined environment.

· Experience supporting and administering Windows Server Active Directory and Group Policies.

· Experience supporting Microsoft Office 2010, 2013, 2016 and Microsoft Office 365.

· Experience supporting and administering Office 365 and Outlook users.

· Ability to install workstation and laptop operating systems.

· Experience installing general PC and network-based software, including Microsoft Office, Sage, Adobe and similar applications.

· Experience with Android, iOS and MDM technologies.

· Experience installing cabling, including Cat5e, patching and terminating.

· Ability to use remote support tools such as RDP, TeamViewer and LogMeIn.

· Understanding of IP networks and the ability to troubleshoot network problems.

· Experience understanding the configuration of routers and firewalls.

· Ability to configure ADSL routers, Wi-Fi access points, NAS boxes, network printers and scanners.

Personal Attributes

· Excellent communication skills, both written and verbal.

· Strong customer service focus and a professional telephone manner.

· Ability to work independently and take ownership of assigned tickets.

· Good problem-solving skills and attention to detail.

· Ability to prioritise workload and work effectively in a busy helpdesk environment.

· Willingness to learn, develop technical skills and support colleagues where needed.

· Reliable, punctual and comfortable working full time from the office.

Right to Work

Applicants must have the right to work in the UK and be able to provide appropriate documentation if required.

What We Offer

· Training and professional development opportunities.

· Competitive salary, dependent on experience.

· Company pension scheme.

· 20 days’ annual holiday entitlement, plus bank holidays.

· Monthly company social events

Working Hours and Location

This is a full-time, office-based role at DP Systems in Loughton, Essex. Working hours are Monday to Friday, 8:30am to 6:00pm. Please note that hybrid working is not available for this position.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
On-site parking

Location:

Loughton IG10 1LH (preferred)

Work Location: In person

Quick apply

Refine Your Search

the pcs group jobs in london

1st Line Technical Support

Research Administrator

IT 1st Line Support Engineer

East Ham Library Supervisor 12 months Fixed Term

IT SUPPORT & PROCUREMENT ASSISTANT - STUDIOCANAL

IT Business Support Analyst

2nd Line Infrastructure & Desktop Support Analyst

School IT Technician – Gravesend/Dartford (Full Time)

End User Support Analyst

Activities Co-Ordinator/Manager

Service Desk Analyst

Employment Law Caseworker

Operations Manager

Systems Administrator Industry Placement Year (London)

Audio Visual Technician, Live Events

Senior Project Manager

Delegated Authority Technician

Senior Delegated Authority Analyst

Registered Nurse (Nurse Qualified)

Clinical Deputy Manager - Nursing Care Home, Croydon

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