Bookings Administrator - Travel & Experiences
Location: Hampton Court, London
Role type: Full-time, office-based, 5 days per week
Company: Exceed Giving
Salary: Competitive, dependent on experience
About Exceed Giving
Exceed Giving helps charities, schools and fundraising teams raise more from their events through premium experiences, smart technology and hands-on support.
Since 2015, we have helped raise over £25m for good causes by providing auction prizes, luxury travel, hospitality experiences and end-to-end fulfilment support. Our work sits at the intersection of charity, events, luxury travel, fine dining, sport and exceptional customer service.
We are now looking for an Bookings Administrator to join our Hampton Court office and support the delivery of our growing portfolio of premium experiences.
The role
This is a client-facing, detail-heavy role for someone who loves delivering brilliant service.
You will help our clients arrange luxury experiences smoothly - from hotel stays and restaurant bookings to sports hospitality, travel packages and special events.
The role would suit someone from a high-quality hospitality, hotel, restaurant, events, travel or customer service background who is ready to move into a more structured, office-based position.
Key responsibilities
You will be responsible for:
- Managing customer enquiries by phone and email with warmth, clarity and professionalism.
- Helping customers redeem vouchers and book their experiences.
- Liaising with hotels, restaurants, venues, sports clubs, agencies and travel partners.
- Checking availability, confirming bookings and managing customer expectations.
- Preparing clear itineraries, booking confirmations and experience details.
- Supporting customers before, during and after their experience.
- Handling amendments, special requests and occasional issues calmly and commercially.
- Keeping our internal systems accurate and up to date.
- Working closely with our client services, operations and supplier teams.
- Helping maintain the premium service standards expected from Exceed Giving.
The person we’re looking for
You will need to be:
- An excellent communicator, both written and verbal.
- Naturally warm, polished and customer-focused.
- Highly organised, with strong attention to detail.
- Calm under pressure and able to juggle multiple bookings at once.
- Comfortable speaking to customers, suppliers and charity clients.
- Commercially sensible when handling requests, changes and expectations.
- Confident using email, booking systems, spreadsheets and CRM-style platforms.
- Reliable, proactive and happy working in an office-based team environment.
Ideal background
We are especially interested in people who have worked in:
- Luxury hotels
- Restaurants or private dining
- Travel, concierge or reservations
- Events or hospitality operations
- Customer service management
- Front office, guest relations or bookings teams
This could be a great move for someone coming from a busy hospitality environment who wants to use their service skills in a more settled, Monday-to-Friday office role.
What success looks like
You will be doing well in this role if:
- Customers feel looked after from first enquiry to final confirmation.
- Suppliers find you clear, professional and easy to work with.
- Bookings are accurate, well documented and delivered without avoidable issues.
- Problems are handled early, calmly and with good judgement.
- The wider team trusts you to take ownership and keep things moving.
Why join Exceed Giving?
This is a chance to join a growing business with a strong purpose, a premium product and a highly experienced team.
You will work across brilliant experiences - from luxury travel and fine dining to major sporting events - while helping charities raise more money for the causes they support.
How to apply
Please send your CV and a short note explaining why this role feels like the right move for you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Employee discount
- Profit sharing
- Sabbatical
Work Location: In person
Application deadline: 17/06/2026
