Universal credit customer services Work, Jobs in London (with Salaries)

Housing Officer
Battersea Fields Resident Management Organisation —Battersea
- £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Sick pay
Quick apply
2d
Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —Sutton
- £22.84 an hour
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
3d
Housing Allocations Officer
Runnymede —Addlestone
- £30,646 - £37,589 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
S&T Credit Systematic Trading Developer - AVP
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- DevOps
- Java
- AWS
- Annual leave
S&T - Credit Systematic Trading Developer - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- DevOps
- Java
- AWS
- Annual leave
Global Solutions Consultant, Lending & Trade Finance
Finastra —London
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- APIs
- Annual leave
- Employee assistance programme
Housing Officer
AnchorPoint Housing Group —London
- £24,785 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Quick apply
2d
Head of Risk Management Credit IT Platforms - ED
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Azure
- Communication skills
- Negotiation
- Annual leave
Corporate Credit Trader - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Sales
- Analysis skills
- Communication skills
- Annual leave
SPD - Finance & Reporting Cross-Function - AVP
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Annual leave
11d
19097 - CBD2 - Credit - Front Office Credit Analyst - AVP
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Annual leave
Audit - Credit Review - Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- IT
- Communication skills
- Negotiation
- Annual leave
Corporate Banking Operations Associate
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Organisational skills
- Annual leave
11d
Counterparty Credit Risk Quant - Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
F&C- Regulatory Reporting Director - Market Risk
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Bachelor's degree
- Communication skills
- Banking
- Annual leave
Audit Cross-Function - Quality Assurance Tester (AVP)
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Analysis skills
- Annual leave
Relief Scheme Manager
A2Dominion Group —Stanwell
- £29,983 a year
- Employee discount
Relationship Management - Coverage Executive Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Sales
- Annual leave
Internal Controls Specialist - 18 month FTC
Cover-More —Uxbridge
- £56,000 a year
- Financial services
- Communication skills
Quick apply
Corporate Banking Operations Assistant Vice President
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Organisational skills
- Financial services
- Annual leave

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Housing Officer

Battersea Fields Resident Management Organisation
Battersea

Quick apply

Job details

Full-time
£36,000 a year
2 days ago

Benefits

Company pension
Transport links
Sick pay

Qualifications

Customer service
GCSE
Yardi
Complaint handling
Microsoft Office
Data entry
IT
Communication skills
Negotiation
Office experience

Full job description

Job Title: Housing Officer

Reports to: Housing Manager

Location: Office based

Job Purpose

To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies.

Key Responsibilities

Manage a portfolio of residential properties and tenancies.
Conduct tenancy sign-ups, reviews, and audits.
Support new and existing tenants to sustain their tenancies.
Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches.
Carry out regular estate inspections and identify maintenance or environmental issues.
Work closely with repairs teams to ensure properties are maintained to an acceptable standard.
Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate.
Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding.
Prepare legal documentation and attend court hearings when required.
Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures.
Maintain accurate records using housing management systems.
Work in partnership with local authorities, police, social services, and community organisations.
Respond to customer enquiries and complaints professionally within service standards.

Person Specification

Essential Qualifications

GCSEs (or equivalent) including English and Maths.
Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification.

Essential Experience

Experience in housing management, customer service, or tenancy management.
Experience dealing with vulnerable customers.
Knowledge of rent collection and tenancy enforcement.
Experience handling complaints and conflict resolution.

Knowledge

UK housing legislation and tenancy law.
Anti-social behaviour legislation.
Safeguarding
Welfare benefits and Universal Credit.
Equality, diversity, and inclusion.
Data protection (UK GDPR).

Skills

Excellent communication and interpersonal skills.
Strong negotiation and conflict resolution abilities.
Effective problem-solving and decision-making.
Good report writing and record-keeping.
Ability to prioritise a varied workload.
IT proficiency, including Microsoft Office and housing management systems.
Ability to work independently and as part of a team.

Personal Attributes

Empathetic and customer-focused.
Resilient and confident handling difficult situations.
Professional and ethical.
Organised and detail-oriented.
Adaptable and proactive.

Salary £36,000

Pay: £36,000.00 per year

Benefits:

Company pension
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

universal credit customer services jobs in london

Housing Officer

Rent Income Recovery Officer - FTA (Gr 5)

Housing Allocations Officer

S&T Credit Systematic Trading Developer - AVP

S&T - Credit Systematic Trading Developer - Director

Global Solutions Consultant, Lending & Trade Finance

Housing Officer

Head of Risk Management Credit IT Platforms - ED

Corporate Credit Trader - Director

SPD - Finance & Reporting Cross-Function - AVP

19097 - CBD2 - Credit - Front Office Credit Analyst - AVP

Audit - Credit Review - Assistant Vice President

Corporate Banking Operations Associate

Counterparty Credit Risk Quant - Vice President

F&C- Regulatory Reporting Director - Market Risk

Audit Cross-Function - Quality Assurance Tester (AVP)

Relief Scheme Manager

Relationship Management - Coverage Executive Director

Internal Controls Specialist - 18 month FTC

Corporate Banking Operations Assistant Vice President

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