Liaison Work, Jobs in London E5 (with Salaries)

Customer Liaison Officer
Mears Group —London
- Up to £34,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
2d
Education Administrator – Admissions and Year Group Support
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
1d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Contact Center Service Supporter
Atos —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Matchday Sales Assistants (16+) | Disability Support Assistants (18+) | Supporter Liaison Officers (18+)
West Ham United —London
- Sales
- English
- Store discount
- Annual leave
Quick apply
13h
Resident Liaison Officer
Horizon Facades —London
- £25,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Quick apply
1d
NILO National Project Officer
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Project management
- Employee discount
2d
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
International Relations Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
1d
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
4d
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
4d
Planned Delivery Resident Liaison Manager
The Guinness Partnership —London
- £53,773 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
Quick apply
Programme Coordinator
Key4Life —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
Quick apply
18h
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
11d
Office & Executive Coordinator
Prosek Partners —London
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Casework Admin Support
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
4d
Subject Access Request (SAR) and Freedom of Information (FOI) Lead
North London NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Annual leave
3d
Liaison Officer
WBR Corp UK —London

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Customer Liaison Officer

Mears Group -
London

Apply Now

Job details

Permanent
Up to £34,000 a year
2 days ago

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £34,000.00

REQ0038276

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

London - Kensington Kensal Road

Annual salary: up to £34,000.00

Complaints Officer

Location: West London

Contract: Full Time Permanent

Salary: Up to £34,000

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints.

Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client.

As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

Key Responsibilities:

Help resolve front-line complaints and queries
Assist with complaint investigations and ensure thorough documentation
Deliver a front-line professional service to our client, ensuring a positive experience
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and the client
Assist with social value initiatives and customer engagement across all channels
Champion social value, internal communications, and the red thread approach
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Work with local authorities, contractors, and support services to resolve complex resident issues
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements

Key Criteria:

Experience in handling complaints and resolving queries
Experience of working within Social Housing
Understanding of Voids & Repairs
Clear written and verbal communication skills
Great customer service skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits:

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply below or to discuss your application further; contact:

Vickie Rudge ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

liaison jobs in london e5

Customer Liaison Officer

Education Administrator – Admissions and Year Group Support

Client Engagement Manager

Contact Center Service Supporter

Matchday Sales Assistants (16+) | Disability Support Assistants (18+) | Supporter Liaison Officers (18+)

Resident Liaison Officer

NILO National Project Officer

Project Coordinator - 12-month fixed-term

International Relations Officer

Office Manager / Facilities Manager

Executive Assistant to CEO

Planned Delivery Resident Liaison Manager

Compliance Officer / Supplier Liaison Executive

Programme Coordinator

Head of Client Services

Office & Executive Coordinator

Casework Admin Support

School Trip Coordinator

Subject Access Request (SAR) and Freedom of Information (FOI) Lead

Liaison Officer

I want to receive the latest job alerts for liaison in london e5

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