guest service agent Work, Jobs in london ec2a (with Salaries)

Guest Service Agent
The Wellesley Hotel London —Knightsbridge
- £26,436.80 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
2d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
12d
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
Quick apply
3d
Reservations Agent
Bvlgari Hotel London - Revenue and Reservations —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
2d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
6d
Guest Service Agent
Zedwell —London
- £26,439 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
2d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
5d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
14d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
8d
Event Steward
Able AI Agent Ltd —nine elms
- £13 - £14 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
Quick apply
3d
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Hotel experience
Quick apply
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
6d
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
4d
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
6d
Night Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Hospitality
- Hotel
- Front desk
4d
Reservations Agent
Lost Property St. Paul's - A Curio Collection by Hilton —London
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
4d

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Guest Service Agent

The Wellesley Hotel London -
Knightsbridge

Quick apply

Job details

Full-time
£26,436.80 a year
2 days ago

Benefits

Discounted or free food

Qualifications

Bilingual
Hospitality
Multilingual
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries effectively. Multilingual or bilingual candidates are highly encouraged to apply.

Duties

Welcome guests upon arrival and assist with check-in and check-out procedures
Respond promptly to guest inquiries via phone, email, and in-person, demonstrating excellent phone etiquette
Provide information about hotel services, local attractions, and amenities
Handle guest complaints or concerns with professionalism and empathy
Maintain accurate records of guest interactions and transactions
Collaborate with other hotel departments to ensure seamless service delivery
Uphold the highest standards of cleanliness and organisation in the front desk area

Experience

Previous experience in a hotel or hospitality environment is preferred
Strong guest service skills with a focus on creating positive experiences
Bilingual or multilingual abilities are advantageous for effective communication with diverse guests
Familiarity with hotel management software is beneficial but not essential
A friendly demeanour and the ability to work well under pressure in a fast-paced environment

Benefits

Salary plus Service Charge (Monthly)
Free Uniform and Uniform Dry Cleaning
Free Staff Food whilst on shift
Access to Marriott Employee Rates in over 9000hotels worldwide

If you are passionate about delivering outstanding customer service and thrive in a dynamic setting, we would love to hear from you. Join us in creating unforgettable experiences for our guests!

Job Type: Full-time

Pay: £26,436.80 per year

Work Location: In person

Quick apply

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