Guest service agent Work, Jobs in London Gatwick Airport (with Salaries)

Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
2d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
Reservations Agent
Brooklands Hotel & Spa —Weybridge
- £26,700 a year
- Weekend availability
- Customer service
- Hotel
- Front desk
- Free parking
- Store discount
Quick apply
6d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Box Office Sales Executive
The Lost Estate —London
- £26,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Computer literacy
- Annual leave
- Work from home
Quick apply
3d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Host
ATG Entertainment Limited —Richmond
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Reservation Agent
The Lanesborough —London
- Weekend availability
- Customer service
- English
- Hotel
- Employee discount
- Life insurance
3d
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
9d
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Reservation Agent
Frasers Hospitality —London
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Administration Assistant
Viable Pest Control —Sidcup
- £13 - £15 an hour
- Part-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
Reservations Agent
Cambridge House —London
- Full-time
- Computer literacy
- Restaurant management
- English
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
13d
Reservations Agent
Millennium Hotel and Resorts UK —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
6d

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Guest Service Agent - Part-time

Hilton -
Croydon

Apply Now

Job details

Part-time
£12.71 an hour
2 days ago

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Customer service
Front desk
IT
Communication skills
Hotel experience

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
Strive to achieve departmental targets
Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in payment handling
Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest service agent jobs in london gatwick airport

Guest Service Agent - Part-time

Reservations Agent

Reservations Agent

Night Concierge

Casual Guest Service Agent

Reservations Sales Agent

Reservations Agent (M/F/X)

Box Office Sales Executive

Night Guest Service Agent

Customer Service Host

Reservation Agent

Lettings & Guest Services Agent

Night Guest Services Agent

Central Reservations Agent

Reservation Agent

Administration Assistant

Reservations Agent

CONFERENCE BOOKING AGENT

Reservations Agent

Customer Service Assistant - Pier Crew

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