Customer experience manager Work, Jobs in London Heathrow Airport (with Salaries)

Duty Manager
OCS Group —Hounslow
- Monday to Friday
- Management
- Customer service
- Travel
- Flexible schedule
Quick apply
10d
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Project Coordinator
EVI Group —Northolt
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
2h
Operations Transport Manager
Oxalis Logistics —London
- £42,000 - £52,000 a year
- Full-time
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
7d
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
3d
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
10h
Security Executive
IAG Cargo —Hounslow
- Hybrid work
- Management
- Military
- Travel
- Employee discount
- Gym membership
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
8d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
11d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
9d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Sales
Am Syndicate —Farnham Common
- Full-time
- Sales
- No experience needed
- In-person
- Free parking
- Flexible schedule
Quick apply
1d

I want to receive the latest job alerts for customer experience manager in london heathrow airport

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Duty Manager

OCS Group -
Hounslow

Quick apply

Job details

Permanent
10 days ago

Benefits

Flexible schedule

Qualifications

Management
Customer service

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working pattern:

Monday to Friday - The core hours are 9am to 5pm.

Flexible start and finish time as the operation starts from 6am

As part of your role, your key responsibilities will include, but are not limited to:

Manage the day-to-day operational activities of the Aviation team across multiple Heathrow Airport sites (approx. 5 locations), ensuring smooth and efficient service delivery
Provide leadership and support to a large, diverse team of approximately 169 colleagues, including VIP teams, Health & Safety Compliance Manager, Admin Support, Assistant Managers, Duty Managers, Property & Logistics teams, Supervisors, Porters and Cleaners
Support and guide management teams, assisting them in effectively leading their own teams and maintaining high performance standards
Maintain staff discipline, managing investigations, grievances and disciplinary processes in line with OCS policies and Airport Authority regulations
Ensure compliance with company standards, including uniform, Health & Safety (IOSH aligned), and operational procedures
Oversee the deployment of staff to ensure optimal utilisation of labour in line with daily demand and forecasts
Ensure all equipment and vehicles are maintained in safe and proper working order
Complete operational reports, maintain logs and handovers accurately and in a timely manner
Maintain accurate training records and identify ongoing training needs for all roles including Movement Controllers, Team Leaders, Supervisors, Drivers and Customer Care Agents
Ensure all team members are fully trained and compliant with Safe Systems of Work
Carry out regular site walks across all Heathrow locations to assess performance, engagement and operational standards
Conduct team briefings and communication sessions in line with site requirements
Hold appraisal meetings and support ongoing performance development and training initiatives
Ensure all operational and administrative documentation supports accurate billing and commercial performance
Travel between Heathrow sites as required to support operations and team management
Provide occasional support at Gatwick Airport, primarily for investigations or grievance matters

The ideal candidate should meet the following criteria:

Must have Right to Work in the UK
You will be required to pass pre-employment screening, including 5 years of employee reference checking
Demonstrable management experience operating within a similar service sector environment (essential)
Proven track record in delivering effective customer service whilst maintaining appropriate operating margins (essential)
Proven experience managing large, diverse teams in fast-paced operational environments (essential)
Experience handling employee relations matters such as investigations and disciplinaries (essential)
Ability to deliver high levels of customer service while maintaining operational efficiency and commercial performance (essential)
Strong working knowledge of Health & Safety practices (IOSH qualification required or willingness to obtain)
Flexible and adaptable approach, with willingness to travel across multiple sites and adjust working hours where required
Aviation experience is not essential due to the varied nature of the sites

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

customer experience manager jobs in london heathrow airport

Duty Manager

Sales Manager

Project Coordinator

Client Retention Manager

General Manager - Samsung Experience Store

Customer Project Delivery Manager

Operations Transport Manager

Operations Manager

Head of Clubhouse Operations & Member Experience

Constant Climate Executive UKIE

Senior Membership Manager

Security Executive

Business Manager

Customer Service Manager

Customer Service Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Contact Centre Operations Manager

Senior Customer Success Manager - UK

Sales

I want to receive the latest job alerts for customer experience manager in london heathrow airport

Related Searches

Explore jobs in more locations

About The Company:

About The Role:

How to Apply:

Jobseeker tools

Employer Tools

Browse

Stay Connected