Shop manager Work, Jobs in London N13 (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Assistant Shop Manager
Mind —Belsize Park
- £14.85 - £14.90 an hour
- Part-time
- Annual leave
- Employee assistance programme
Stock Manager
NEXT —London
- From £21,033 a year
- Part-time
- Customer service
- Leadership
- Employee discount
8d
ZARA MENSWEAR VISUAL COMMERCIAL MANAGER
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Store Manager
Vivienne Westwood —London
- £42,000 - £53,000 a year
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Store Manager
Deichmann uk —Bexleyheath
- From £38,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
11d
TikTok Shop Affiliate Manager
Rex Brown Ltd —Greenford
- £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Work from home
- Employee discount
Quick apply
1d
Store Manager - London,Carnaby Street
Dr. Martens —London
- From £47,600 a year
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
13d
Store Manager
Holland & Barrett —London
- Up to £40,000 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
Trainee Shop Manager
Farmfoods —Walthamstow
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
11d
Senior TikTok shop & Affiliate Manager - L’Oréal Dermatological Beauty Division
l'Oréal —London
- Full-time
- Project management
- Organisational skills
- Leadership
Quick apply
Assistant Store Manager
Hotel Chocolat —London
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
BMW Retail Manager
Sytner BMW Harold Wood —Harold Wood
- Weekend availability
- Communication skills
- Employee discount
Retail Manager - Rachel Jackson @ Liberty London
Rachel Jackson London —London
- Up to £35,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Sick pay
Quick apply
1d
Shop Floor Manager
Maria's Market Cafe —London
- £13 - £15 an hour
- Part-time
- Bilingual
- Hospitality
- Administrative experience
Quick apply
8d
ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON
INDITEX —London
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Relief Shop Manager
North London Hospice —London
- £29,650 a year
- Full-time
- Customer service
- Merchandising
- Team management
- Annual leave
Quick apply
8h
Shop manager- John Lewis- Bluewater- 40 hours
Michael Kors —London
- £31,000 - £54,500 a year
- Full-time
- Sales
- English
- Microsoft Office

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

shop manager jobs in london n13

Zara Covent Garden Customer Experience Manager

Team and Customer Experience Manager

Assistant Shop Manager

Stock Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

Store Manager

Store Manager

TikTok Shop Affiliate Manager

Store Manager - London,Carnaby Street

Retail Customer Experience Manager

Store Manager

Trainee Shop Manager

Senior TikTok shop & Affiliate Manager - L’Oréal Dermatological Beauty Division

Assistant Store Manager

BMW Retail Manager

Retail Manager - Rachel Jackson @ Liberty London

Shop Floor Manager

ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON

Relief Shop Manager

Shop manager- John Lewis- Bluewater- 40 hours

I want to receive the latest job alerts for shop manager in london n13

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