Customer success manager Work, Jobs in London Nw1 (with Salaries)

Customer Success Manager
SwiftXccess —London
- Remote
Senior Customer Success Manager
Intercom —London
- Hybrid work
- In-person
- Work from home
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
3d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Customer Success Manager
DigitalGenius —London
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- APIs
- Annual leave
- Gym membership
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Customer Success Manager
Centellic —London
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
9d
Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
22h
Customer Success Manager
Syntasso —London
- Hybrid work
- Agile
- IT
Quick apply
14d
Founding Customer Success Manager
GP Automate —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
- Driving
Quick apply
7d
Customer Success Manager (EMEA)
BitGo —London
- Project management
- Financial services
- Leadership
Quick apply
3d
Customer Success Operations Manager
Varonis —London
- Marketing
- Master's degree
- Analysis skills
11d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
8d
Customer Success Manager
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d

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customer success manager jobs near london nw1

Customer Success Manager

SwiftXccess
London

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Job details

Qualifications

Customer relationship management
B2B

Full job description

About the Role

SwiftXccess is looking for a Customer Success Manager who will own the commercial relationship with our customers with the main goal of ramping up new clients as fast as possible and monitor their satisfaction as they grow with SwiftXccess. They are relationship managers that expand customer accounts, increase customer retention, efficiently and proactively solve customer issues, and are champions in customer satisfaction. The ideal candidate has a genuine interest in forming and maintaining relationships (with clients and internal stakeholders) and the ability to connect with our customers over both their successes and frustrations.

What you’ll do

You will be the voice of our customers – you will understand the clients’ business issues and ensure that the best possible solution is proposed. You will manage the client relationship through effective and timely QBRs and constantly seek opportunities to add value to our customers. You will share these ideas with your peers to ensure we are maximising value for all our customers.
You will ensure there is a practical and clear account plan in place for your customers. This plan needs to represent a real picture of the customer’s landscape and will be used to keep all parties updated on the key challenges and opportunities.
You will work with the practices to ensure that commercial targets are met and also exceeded by working with the sales team to put forward proposals and solutions for new growth opportunities.
You will have your finger on the pulse throughout delivery process and will have a clear understanding of what services overall value they deliver
You will be the first point of contact for issues or escalations and will use best practices to follow up and resolve

What you should bring along

You have a good understanding of managed services and project delivery with a commercial background with a focus on B2B relationships
You have previous experience in managing direct client relationship with proven experience in effective conflict resolution
Experienced in working in a metrics and data driven environment and able to “number crunch” these figures to present customer delivery progress to the business and to clients
A person who takes pride in building relationships with customers – leading growth in those accounts
You are commercially driven with experience in managing and meeting commercial targets

Location

London, England or Remote and available during Business Hours; This role is open to remote work as our teams are distributed. We are looking for team members who perform well given a high level of independence and autonomy and will establish a cadence of on-time delivery with high-quality work.

SwiftXccess is an equal opportunity employer. We’re committed to ensuring a safe and inclusive workplace by welcoming people of all backgrounds, experiences, abilities and perspectives. We encourage people from traditionally underrepresented groups to apply. If you have a disability or other need that requires accommodations in the application process, please let us know.

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customer success manager jobs in london nw1

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Junior Account Manager (Customer Support)

Customer Success Manager

Senior Customer Success Manager - UK

Customer Success Manager

Customer Success Manager

Manager, Customer Success International

Customer Success Manager

Customer Success Manager

Founding Customer Success Manager

Customer Success Manager (EMEA)

Customer Success Operations Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager II

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