Service delivery manager Work, Jobs in London Se18 (with Salaries)

Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
11d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Mentoring
- In-person
- Annual leave
- Employee discount
6d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Service Delivery Manager (DFS)
HCLTech —London
4d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
4d
Service Delivery Manager
Hitachi Solutions —London
- Full-time
- Hybrid work
- Management
- Project management
- Communication skills
Quick apply
Senior Service Delivery Manager
CloudFactory —London
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
7d
Senior Service Delivery Manager
Nscale —London
- Remote
- AI
- Leadership
- Communication skills
Quick apply
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Service Delivery Manager Associate
Ericsson —Chelmsford
- Computer Science
- Engineering
- English
1d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
16h
Service Delivery Manager
Sanctuary Group —London
- £47,319 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
7d
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
Copy of Service Delivery Manager
Version 1 —London
- Full-time
- Remote
- Customer service
- English
- AWS
- Employee assistance programme
- Employee discount
Quick apply
11d
Delivery Manager
APPLY —London
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
Digital Delivery Manager
Great Ormond Street Hospital Charity —London
- £63,600 a year
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
11d
Delivery Manager
Ealing Council —Ealing
- £55,323 - £57,402 a year
- Full-time
- Project management
- Communication skills
1d
Senior Manager, Customer Strategy & Transformation Delivery
Bupa —London
- £90,000 a year
- Full-time
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
6d

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service delivery manager jobs near london se18

Service Delivery Manager (UK)

Ness Digital Engineering -
London

Apply Now

Job details

Full-time
11 days ago

Full job description

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.

What you’ll do

Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust and communication.
Relationship Management: They handle client relationships, coordinate with project teams were needed, and work with technology services.
Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery
Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders

What you’ll bring

Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

Apply Now

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service delivery manager jobs in london se18

Service Delivery Manager (UK)

Delivery Manager