Customer solutions specialist Work, Jobs in Long Ashton, Som (with Salaries)

Customer Success Specialist
Sparkol Ltd —Bristol
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Work from home
Quick apply
12d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
3d
Business Support Co-ordinator
AES Food Equipment —Clevedon
- From £29,000 a year
- Full-time
- Customer service
Quick apply
14d
Category Specialist
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Content Editor – Language Specialist
Likewize —Bristol
- Full-time
- English
- Organisational skills
- Communication skills
- Free parking
Quick apply
Trade Counter Team Member
BBS Plumbing and Heating Supplies LTD —Bristol
- Full-time
- Customer service
- Microsoft Office
- Plumbing
- Free parking
- Employee discount
Quick apply
4d
Customer Services Specialist
Yokohama TWS —Lydney
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Regional Sales Manager
Cross Rental Services Group —Bristol
Quick apply
Sales and Project Coordinator
Arcania Apothecary Limited —Wells
- Full-time
- Microsoft Excel
- Administrative experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Project Support Assistant
Assystem —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Inventory Specialist
GXO Logistics —Bristol
- £39,100 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Lead Project Management Specialist - Project Planning
Baker Hughes —Nailsea
- Full-time
- Oracle
- Master's degree
- Bachelor's degree
- Flexible schedule
- Life insurance
Equipment Support Lead
TVS Supply Chain Solutions —Emersons Green
- £100 a day
- Full-time
- Hybrid work
- Engineering
- System design
- Maths
- Health & wellbeing programme
- Work from home
Quick apply
Graduate Project Engineer
AllWater Technologies —Cheddar
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
- Profit sharing
Quick apply
10d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Senior Product Developer (Food)
Bart Ingredients Co Ltd —Bristol
- Up to £39,997 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Free parking
- Store discount
Quick apply
12d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Production - Team Lead
Computershare —Bristol
- Full-time
- Computer literacy
- English
- Computer skills
Rental Technician
Winncare —Bristol
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
Engineering Administrator
Nationwide Platforms —Bristol
- Full-time
- Microsoft Office
- Communication skills
11d

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Customer Success Specialist

Sparkol Ltd
Bristol

Quick apply

Job details

Permanent | Full-time
£25,000 - £32,000 a year
12 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

CRM software
XML
Technical support
HubSpot
Video editing

Full job description

Sparkol make unique software tools that help people to engage their audience. Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily without any design or technical know-how. It is used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.

This is a customer-facing role within a small team responsible for ensuring we provide excellent self-service help, account and product support and sales admin support to all our customers and free users.

As well as responding to the daily tickets we receive, this role is responsible for generating useful and engaging help content for our VideoScribe customers, including help articles and tutorial videos.

This role also has the possibility to grow into new areas such as providing customer training and creating assets (images, templates, etc).

Responsibilities:

Provide front-line support to Sparkol customers in relation to incoming product, account and sales enquiries
Ensure customer communication is helpful, efficient and in line with the Sparkol tone of voice guidelines
Ensure there is value gleaned from every interaction (for both parties) and make every contact count
Create and review help articles and tutorials to ensure they are clear and use the appropriate tone of voice
Time management is key, you need to be able to prioritise your workload to ensure the standard of service is maintained across the customer success function
Work with the Head of Customer Success to ensure the team is consistently evolving to improve the level of service we provide

Core Skills:

A passion for helping people better engage their audience
Very customer-focussed and an excellent communicator, both verbal and written
An enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solution
Technically competent with knowledge of Sparkol products as well as fundamental knowledge of XML and ability to troubleshoot browser and network issues
Understanding of image formats, particularly SVGs, and familiarity with video editing/animation
Fundamental understanding of audio editing desirable
Experience with CRM systems, particularly Hubspot, desirable
A self-starter, diligent with a keen eye for detail
Able to work well under pressure and prioritise effectively

Before you go:

This is a hybrid role - we enjoy an 'in-office' day on a Wednesday
Benefits: free lunch Wednesdays, health cash plan, BUPA, death in service, income replacement, bike-to-work and getting to work with an amazing team!
Sparkol is committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds.
We conduct background checks on all candidates once an offer has been made.

Job Type: Full-time

Work Location: Hybrid role, required in the Bristol office (BS1 6NL) at least one day a week

Salary: in line with experience.

Apply with CV and cover letter.

Pay: £25,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Bristol BS1 6NL

Quick apply

Refine Your Search

customer solutions specialist jobs in long ashton, som

Customer Success Specialist

Customer Solutions Specialist

Business Support Co-ordinator

Category Specialist

Content Editor – Language Specialist

Trade Counter Team Member

Customer Services Specialist

Regional Sales Manager

Sales and Project Coordinator

Project Support Assistant

Inventory Specialist

Lead Project Management Specialist - Project Planning

Equipment Support Lead

Graduate Project Engineer

Manager of Dedicated Implementations - EMEA

Senior Product Developer (Food)

Customer Enablement Specialist

Production - Team Lead

Rental Technician

Engineering Administrator

I want to receive the latest job alerts for customer solutions specialist in long ashton, som

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