To apply, please complete the short application form and complete the Customer Service Skills Test. If you successfully pass the online test, you will be invited to complete the full application form. The closing date for the test and full application form is 23:55pm on Sunday 12 July 2026. You must build in time to complete the full application form if you pass the online test. For more information about preparing for the test and to access to the practice test, please follow this link.
If you pass the online test, you will then move onto the next stage of the application process where you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.
The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed below:
-
Experience of delivering excellent customer service and ensuring the customer is at the heart of your actions.
-
Effective time management skills including the ability to organise and prioritise own workloads.
-
Proven ability to communicate effectively with staff of all grades.
You will also be required to complete a technical question (in no more than 250 words) when prompted:
-
An awareness of HR policy and procedure and experience of administering HR processes.
In the event of a high volume of applications, we reserve the right to assess against the lead essential technical criteria listed above first.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in the Nottingham Office on one of the dates listed below:
-
Friday 24 July
-
Monday 27 July
-
Tuesday 28 July
The blended interview will assess the experience and behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we dont advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates can refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Visa Sponsorship
Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
