We are looking for a proactive, organised and systems-minded Project & CRM Coordinator to join our growing team. Working Monday to Friday, 9 am - 5 pm, with some occasional weekend work required.
This is an exciting opportunity for someone who enjoys working across business operations, internal projects and CRM development, while playing a key role in supporting the delivery of exceptional hospitality experiences.
Working alongside our Office Manager, Senior Event Administrators and wider management team, you will help coordinate key operational projects, support the development of our new in-house CRM system and ensure our administration processes continue to evolve as the business grows.
This role is ideal for someone who has experience working with internal CRM systems, business processes, project coordination or operational support and enjoys improving the way teams work.
Key Responsibilities
Project & Business Support
- Support the planning, coordination and delivery of internal business projects.
- Assist in the development and implementation of new operational processes and procedures.
- Work closely with management to identify efficiencies and improve workflows across the business.
- Coordinate meetings, actions and project timelines to ensure key initiatives remain on track.
CRM Development & Systems
- Work closely with our CRM developers during the build and rollout of our new in-house CRM platform.
- Participate in workshops, testing sessions and user acceptance testing.
- Maintain and update CRM data, ensuring accuracy across all areas.
- Identify improvements and recommend enhancements to maximise system efficiency.
- Support the implementation of new features and assist with staff adoption and training where required.
Hospitality & Operations Administration
- Coordinate and manage all client tasting sessions from planning through to completion.
- Produce high-quality menu proposals and supporting documentation.
- Liaise with multiple departments to ensure tastings are delivered to the highest company standards.
- Monitor tasting schedules, communications and follow-up actions.
- Support the administration team by checking final event paperwork and ensuring operational requirements are prepared, including stock, crockery and glassware.
Financial & Client Administration
- Manage client financial administration, working alongside the accounts team to ensure invoices are accurate and payments are received on time.
- Deliver excellent written and verbal communication with clients and colleagues.
- Maintain accurate records across all company systems.
We're looking for someone who:
- Has experience working with CRM systems or internal business software.
- Enjoys improving processes and finding more efficient ways of working.
- Has experience supporting projects or coordinating multiple workstreams.
- Is confident managing competing priorities and deadlines.
- Has excellent organisational and communication skills.
- Is comfortable working with data and maintaining accurate records.
- Enjoys collaborating across different departments.
- Has experience using Microsoft Office and is quick to learn new software.
- Experience with hospitality, events or customer-focused businesses would be advantageous but is not essential.
Why Join Us?
This is an opportunity to be involved in much more than administration. You'll play an active role in shaping new systems, improving business processes and supporting exciting operational projects while helping deliver exceptional hospitality experiences.
As our business continues to grow, there will be genuine opportunities to develop your skills in project management, CRM development and business operations.
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Are you located within 20 miles of the job role?
- Do you have CRM Admin Experience?
- How many years of Project Management Experience do you have?
Education:
- A-Level or equivalent (preferred)
Experience:
- Administrative: 1 year (preferred)
Licence/Certification:
- UK Drivers License (required)
Location:
- Banbury OX17 1DQ (preferred)
Work Location: In person
