Overview
We’re looking for an Associate Field Services Technician to join our office in Leicester, UK. This is a full-time position. You’ll join an awesome team to support our growing operations.
About the role
We are looking for a hands-on IT Support Technician to join our team in Leicester, UK. In this role, you will be the go-to person for preparing essential equipment for new hires, handling break/fix issues, and ensuring our team members are fully equipped to succeed. If you are passionate about IT and enjoy a mix of technical troubleshooting and physical hardware management, we want to hear from you.
This role is perfect for an IT professional with at least one year of experience who is comfortable with both remote support and the physical side of IT operations. You will play a key role in our European team, ensuring that as we grow, our employees have the hardware and support they need from day one. You will be responsible for preparing laptops, managing equipment shipping, and assisting with general IT troubleshooting. Additionally, you will gain exposure to acquisition integration projects as our business expands.
Key Responsibilities:
- Prepare and configure new hardware (laptops/PCs) for incoming staff members.
- Manage the physical onboarding process, including shipping equipment to new hires.
- Provide break/fix support, diagnosing and resolving hardware and software issues.
- Assist in coordinating and executing equipment replacements to minimize downtime.
- Contribute to acquisition integration tasks as required by the wider EU team.
- Build and maintain a shared knowledge base for common problem resolutions.
- Provide 2nd and 3rd line support for desktop and enterprise applications (printing, email, network connectivity, and remote access).
- Apply technical standards and document processes to ensure high-quality service.
- Manage assigned project tasks by prioritizing and tracking deliverables.
- Travel as required to support team needs
About you
You have at least 1+ years of experience in an IT support role and possess a solid foundation in computer basics, including Microsoft Windows OS and Office. You are a natural troubleshooter who is comfortable physically handling equipment and managing the end-to-end process of preparing and shipping gear. You take pride in your work, have strong attention to detail, and understand the importance of clear communication when onboarding new employees.
You are a team player who can build great relationships with customers and third-party vendors.
Required Skills:
- PC hardware setup and configuration.
- Strong diagnostic and analytical troubleshooting skills.
- Experience with technical documentation.
- Proficiency in supporting enterprise desktop applications.
To be ahead of the pack, you might have:
- Previous experience in an EU-wide IT support team.
- Familiarity with logistics or shipping procedures for IT hardware.
- Exposure to corporate acquisition integration environments.
- Proven experience in troubleshooting network connectivity and communication protocols.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
