Client success manager Work, Jobs in Longbridge, Wmd (with Salaries)

B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
14d
Client Relations Executive
Elior UK —Birmingham
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Customer Success Manager, Birmingham
Dalux —Birmingham
Assistant Client Manager
Savills —Birmingham
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Operations Coordinator
Arup —Birmingham
- Customer service
- SharePoint
- AI
3d
Account Manager, CoStar - East Midlands & East of England
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
FM Account Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
3d
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
Client Account Manager
Euro Parking Services Limited —Birmingham
- £28,000 - £32,000 a year
- 8 hour shift
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
2d
Account Manager - Business Partnering
SCC —Birmingham
- £45,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Sales
- IT
Account Manager, CoStar - Birmingham
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
Internal Account Manager
Bunzl Cleaning & Hygiene Supplies —Birmingham
- From £25,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Technology Sales Executive
Softcat —Birmingham
- £24,570 a year
- Communication skills
- School
- Flexible schedule
Senior Account Manager
WORD360 Language Services —Birmingham
- £44,000 - £47,000 a year
- Hybrid work
- CRM software
- Sales
- Contracts
- Annual leave
- Gym membership
8d
Territory Account Manager
Emixa —Solihull
- Hybrid work
- Sales
Quick apply
Account Manager
Target Integration —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
15h
B2B Account Manager
Halfords —Redditch
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Time management
- Annual leave
- Employee discount
Account Manager
wavenet —Solihull
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply

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B2B Client Success Manager

Halfords -
Redditch

Apply Now

Job details

Full-time
Up to £35,000 a year
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

B2B
Contracts
Account management

Full job description

Job no: 565513
Work type: Full time
Site: Redditch
Categories: Customer Support, Central Support
Location: Worcestershire
Salary: Up to £35,000
Business Area: Halfords Support Centre

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

Join Halfords for Business as a Client Success Manager, where you’ll take the lead on a portfolio of employee benefit providers, with a strong emphasis on driving success across our Halfords Cycle2Work scheme. You’ll play a key role in identifying growth opportunities by acting as a strategic partner to our clients building long‑lasting relationships and shifting towards a proactive and insight‑led approach.

Working closely with benefit providers and their employer clients, you’ll ensure schemes run smoothly, engagement stays high and value is consistently delivered. You’ll nurture strong day‑to‑day relationships with stakeholders at every level, from benefit partners to HR teams. By offering tailored support, meaningful insights and a forward‑thinking mindset, you’ll boost scheme adoption, increase employee participation and secure long‑term client satisfaction.

This is a fast‑paced client‑facing B2B role perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional outcomes and measurable impact.

Key responsibilities

Manage a portfolio of top 10 employee benefit providers, building strong relationships and ensuring high client satisfaction
Act as the primary contact for clients, providing proactive support, tailored guidance and effective issue resolution
Own end‑to‑end account management, including strategic planning, prioritisation, and translating client needs into actionable solutions
Deliver performance updates, usage reporting and insight‑driven recommendations to boost engagement and scheme adoption
Drive retention, growth and upsell/cross‑sell opportunities, identifying ways to increase product usage and participation
Lead promotional activities and collaborate with marketing and product teams to deliver targeted campaigns and communications
Support smooth onboarding and implementation for new clients while ensuring deadlines and SLAs are consistently met
Mentor junior team members and share client feedback internally to improve products, processes and ways of working

About you

Established experience within a client success, account management, or employee benefits
Experience within a B2B or service-led environment is highly desirable
Strong relationship‑building and influencing skills with the ability to engage senior stakeholders and handle challenging conversations
Confident communicator able to present insights, recommendations and data clearly
Highly organised and detail‑focused, capable of managing multiple clients, priorities and deadlines
Comfortable working with data to track performance, inform decisions and demonstrate return on investment
Commercially aware with a solid understanding of contracts and opportunities for growth or improvement
Collaborative team player working effectively with the wider business including Sales, Legal, Finance, Operations and other internal teams.

Reward & benefits

A fair and competitive salary evaluated against market data, quarterly discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
You will have access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.

Apply Now

Refine Your Search

client success manager jobs in longbridge, wmd

B2B Client Success Manager

Client Relations Executive

Customer Success Manager, Birmingham

Assistant Client Manager

Customer Support Manager

Operations Coordinator

Account Manager, CoStar - East Midlands & East of England

FM Account Manager

Customer Success Supervisor

Employer Engagement Manager

Client Account Manager

Account Manager - Business Partnering

Account Manager, CoStar - Birmingham

Internal Account Manager

Technology Sales Executive

Senior Account Manager

Territory Account Manager

Account Manager

B2B Account Manager

Account Manager

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