Documentation engineer Work, Jobs in Longbridge, Wmd (with Salaries)

Service Desk Engineer (Wealthspire)
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
AI Documentation Engineer
NoMuda —Henley in Arden
- £30,000 - £50,000 a year
- Full-time
- Heavy lifting
- APIs
- IT
- Free parking
- Sick pay
Quick apply
7d
AI Engineer
SCC —Birmingham
- £45,000 a year
- Monday to Friday
- Hybrid work
- Azure
- System design
- APIs
6d
Junior SOC Engineer
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
18h
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
6d
Software Engineer
Plumbworld (Online Home Retail Ltd.) —Evesham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Software development
- APIs
- In-person
- Free parking
- Annual leave
Quick apply
13d
Junior SOC Engineer
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Data Engineer (contract)
Microsoft EMEA —Atherstone
- £180 - £195 a day
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
7d
Graduate Project Engineer
IWS M&E —Walsall
- £35,000 a year
- Overtime
- Hybrid work
- Engineering
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Laboratory Tech Analysis - Skilled Technician
Select Engineering —Coventry
- £23.60 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- In-person
13d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
End User Technology Engineer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Full-time
- Windows
- Microsoft Office
- Communication skills
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Project Control Coordinator
nGeneration —Tipton
- £25,704 - £26,704 a year
- Full-time
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Human Factors & Ergonomics Engineer (Control Systems)
Siemens —Birmingham
- Full-time
- Travel
- Psychology
- Communication skills
- Annual leave
- Employee discount
7d
Assistant Bridge Engineer
Kier Group —Birmingham
- £32,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
Customer Support Technician Site ( United Utilities )
SCC —Birmingham
- Overtime
- Hybrid work
- Administrative experience
- Organisational skills

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Service Desk Engineer (Wealthspire)

NFP Corp -
Bromsgrove

Apply Now

Job details

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Service Desk Engineer (Wealthspire)

Bromsgrove, England, GB

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems.

The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

Apply Now

Refine Your Search

documentation engineer jobs in longbridge, wmd

Service Desk Engineer (Wealthspire)

Helpdesk Engineer

AI Documentation Engineer

AI Engineer

Junior SOC Engineer

Support Desk Engineer

1st / 2nd Line IT Support Analyst

Service Coordinator

Software Engineer

Junior SOC Engineer

Data Engineer (contract)

Graduate Project Engineer

Laboratory Tech Analysis - Skilled Technician

IT Field Engineer

End User Technology Engineer

Service Analyst

Project Control Coordinator

Human Factors & Ergonomics Engineer (Control Systems)

Assistant Bridge Engineer

Customer Support Technician Site ( United Utilities )

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