Senior advisor Work, Jobs in Longbridge, Wmd (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
13d
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Registered Manager
Accomplish —Bromsgrove
- Up to £47,000 a year
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
9d
HR Manager
Taxpro —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Human resources
- Financial services
Quick apply
9d
Accessibility Specialist
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee assistance programme
1h
Senior Careers Advisor
Coventry College —Coventry
- £35,352 - £37,513 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
14d
Lead Compliance Advisor
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1h
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Participations and Engagement Officer
Powered by CAN —West Bromwich
- £11,284.00 - £13,218.40 a year
- Part-time
- Supervising experience
- Experience working with children
- Leadership
- Free parking
- Sick pay
Quick apply
11d
Investigations Team Leader – Core Business x 7
Independent Office for Police Conduct —Birmingham
- £47,493 a year
- Hybrid work
- Analysis skills
- Team management
- Training & development
- Annual leave
- Employee assistance programme
8d
Senior Service Automotive Advisor
Recharged Automotive —Worcester
- £33,000 - £38,000 a year
- Full-time
- Sales
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
7d
People Partner
Stiltz Homelifts —Kingswinford
- £50,000 - £60,000 a year
- Team management
- Human resources
- Training & development
- Employee discount
- Referral programme
Quick apply
2d
HR Manager
Dignus Group —Walsall
- £45,000 - £50,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Communications Manager
Coventry City Council —Coventry
- £45,091 - £52,413 a year
- Weekend availability
- Communication skills
Change & Release Manager
Halfords —Redditch
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
9d
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Executive Assistant
Crestview Capital Partners —Birmingham
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Accounts Payable Assistant - 12 month FTC
Pinsent Masons —Birmingham
- Full-time
- Computer literacy
- Communication skills

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senior advisor jobs near longbridge, wmd

Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
13 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in longbridge, wmd

Senior Customer Service Advisor

Senior Customer Service Advisor

People Manager

Registered Manager

Head of People and Culture

HR Manager

Accessibility Specialist

Senior Careers Advisor

Lead Compliance Advisor

Head of Performance Partners

Participations and Engagement Officer

Investigations Team Leader – Core Business x 7

Senior Service Automotive Advisor

People Partner

HR Manager

Communications Manager

Change & Release Manager

Strategic Advisor

Executive Assistant

Accounts Payable Assistant - 12 month FTC

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