About Future Survival
Future Survival is an activity venue based in Gravesend, offering a range of exciting experiences including laser tag, airsoft, archery, shooting range, Nerf, gaming, parties, group bookings, after-school provision, holiday club provision and off-site events.
We work with a wide range of customers, including children, families, adults, schools, community groups, parties, private groups and organisations. As part of our work with children and young people, we are also developing our after-school and holiday club provision and are in the process of becoming Ofsted registered.
Because of this, it is essential that our activities are not only enjoyable and well-run, but also delivered in a way that fully supports our safeguarding, welfare and health and safety responsibilities.
We are looking for a practical, reliable and confident Assistant Manager – Activities & Events to help lead, deliver and grow our activity, events, after-school and holiday club provision.
About the Role
This is a hands-on leadership role, split approximately 70% activity/event delivery and 30% planning, admin, reporting and growth.
The successful candidate will help ensure our activities, after-school sessions, holiday clubs and events are safe, well-organised, professionally delivered and enjoyable for a wide range of customers. You will support both on-site and off-site activities, help train and support staff, assist with planning and reporting, and help grow numbers across our activity areas.
As we are working towards Ofsted registration, the successful candidate must understand the importance of safeguarding, child welfare, behaviour management, safe supervision and health and safety. You will be expected to help uphold these standards during all relevant sessions, particularly where children and young people are attending without their parents or carers present.
This role will also provide support and oversight to the Gaming Room Team Leader, who will report into this position for operational updates, standards, planning and issue escalation.
Main Responsibilities
Activity, Event, After-School and Holiday Club Delivery
Lead and support the delivery of Future Survival’s activity sessions, events, after-school provision and holiday club sessions.
Support activities including laser tag, airsoft, archery, shooting range, Nerf, parties, group bookings, after-school sessions, holiday sessions, community activities and off-site events.
Confidently work with a mixture of children and adults.
Adapt delivery style for different groups, including families, schools, youth groups, adult groups, community groups, corporate groups, holiday club attendees, after-school club attendees and private bookings.
Deliver clear safety briefings and activity instructions.
Maintain strong safety, behaviour, safeguarding, welfare and session-control standards.
Ensure activities are set up, checked, staffed and ready to run on time.
Support staff in managing group behaviour, customer expectations and safe participation.
Help ensure children and young people are supervised appropriately and that staff understand their responsibilities during after-school and holiday club sessions.
Follow and uphold safeguarding procedures, including reporting concerns promptly and appropriately.
Ensure health and safety procedures are followed, including risk assessments, activity checks, incident reporting and safe use of equipment.
Ensure equipment is used correctly, checked regularly and reported if damaged, missing or unsafe.
Help create a professional, enjoyable and well-managed activity experience.
Safeguarding, Welfare and Ofsted Standards
Support the business in preparing for and maintaining Ofsted registration requirements.
Help ensure after-school and holiday club provision is delivered in line with safeguarding, welfare and health and safety expectations.
Maintain appropriate standards of supervision, behaviour management and child welfare.
Ensure staff understand the importance of safeguarding and know how to report concerns.
Follow company procedures for incidents, accidents, concerns, disclosures, behaviour issues and parent/carer communication.
Support safe sign-in, sign-out and handover procedures where required.
Help ensure records, registers, incident forms and relevant paperwork are completed accurately.
Raise any safeguarding, welfare or safety concerns immediately to senior management or the Designated Safeguarding Lead.
Promote a safe, inclusive and supportive environment for children, young people, families and staff.
Off-Site Events
Support the planning and delivery of off-site events and activities.
Help prepare equipment, stock, paperwork and staffing for external events.
Assist with loading, transport preparation, setup and pack-down.
Ensure off-site activities are delivered safely and professionally.
Support customer liaison during off-site activities.
Report any issues, risks, equipment needs or follow-up opportunities after events.
Team Support and Training
Support staff during activity delivery and help create a positive working environment.
Help train team members so more staff can confidently deliver each activity.
Use checklists, briefings and handovers to ensure staff know what is expected.
Encourage a solution-focused team culture.
Support new starters with activity processes, customer service, safeguarding expectations and safety procedures.
Identify gaps in staff knowledge or performance and report these to management.
Help ensure the business is not reliant on one person to run key activities.
Gaming Room Oversight
Provide operational support and oversight to the Gaming Room Team Leader.
Receive updates from the Gaming Room Team Leader on staffing, standards, customer experience, equipment issues and growth opportunities.
Ensure the gaming room is included within weekly activity reporting and planning.
Support the Gaming Room Team Leader with priorities, issue escalation and accountability.
Help ensure the gaming room is clean, safe, well-presented and delivering a strong customer experience.
Work with the Gaming Room Team Leader to identify opportunities to increase usage, bookings, repeat visits and special events.
Escalate unresolved issues to senior management where needed.
Planning, Admin and Reporting
Complete weekly activity and events reports for management meetings.
Track activity numbers, customer feedback, upcoming bookings and staffing gaps.
Help review which sessions are performing well and which need improvement.
Support follow-up of suitable enquiries, group bookings and repeat booking opportunities.
Help plan upcoming activities, events, parties, after-school sessions, holiday club sessions and off-site work.
Maintain and improve activity checklists, setup guides, close-down processes and training notes.
Report equipment issues, stock needs, safety concerns, safeguarding concerns and operational problems promptly.
Bring clear updates, issues and suggested solutions to weekly management meetings.
Support completion of relevant records, including attendance registers, incident forms, accident forms, risk checks and session notes where required.
Growth and Development
Help increase participation in Future Survival’s activity areas.
Identify opportunities to grow bookings from families, schools, youth groups, home educators, community groups, parties, corporate groups, after-school provision, holiday clubs and off-site events.
Support promotional ideas for quieter sessions or underused activities.
Help convert interest and enquiries into bookings where appropriate.
Encourage repeat bookings from parties, groups, schools, families and event customers.
Provide feedback on customer demand, popular activities and potential improvements.
Work with management to develop activity offers that are practical, profitable, safe and well-delivered.
Key Expectations
The successful candidate will be expected to:
Take responsibility for standards during activities, events, after-school sessions and holiday club provision.
Be hands-on and willing to get stuck in.
Stay calm and professional when things are busy.
Communicate clearly with staff, customers, parents/carers and management.
Complete agreed admin, reporting and record-keeping tasks on time.
Raise problems, concerns and risks early rather than waiting until they become urgent.
Support staff without taking over every task personally.
Help create a positive, reliable and accountable team culture.
Represent Future Survival professionally both on-site and off-site.
Understand that safeguarding and health and safety responsibilities must always be taken seriously.
Essential Skills
Reliable, organised and practical.
Confident working with children, adults, families and groups.
Comfortable working around active, physical and target-based activities.
Strong communication skills.
Able to stay calm under pressure.
Willing to work hands-on during sessions and events.
Able to follow processes, checklists, safeguarding procedures and safety procedures.
Comfortable with basic admin, reporting, planning and record keeping.
Able to support and guide other staff.
Good problem-solving skills.
Positive attitude and willingness to take responsibility.
Clear understanding of the importance of safeguarding, safe supervision and child welfare.
Willingness to complete any required safeguarding, health and safety or Ofsted-related training.
Desirable Skills
Experience in leisure, hospitality, events, youth work, activity centres, laser tag, airsoft, archery, shooting range, Nerf, gaming, holiday clubs, after-school clubs, sports coaching or group activities.
Experience leading children’s groups, adult groups or mixed-age sessions.
Experience supervising staff or supporting a team leader.
Experience supporting off-site events.
First aid qualification.
Safeguarding awareness or safeguarding training.
Experience working within Ofsted-registered provision, childcare, wraparound care, holiday clubs or school-based activities.
Activity instructor experience.
Full UK driving licence, especially for off-site events.
What Success Looks Like
The person in this role will be successful if:
Activities, after-school sessions, holiday club sessions and events are set up, staffed and delivered safely and on time.
Customers, children, young people and parents/carers receive a consistent, positive and professional experience.
Safeguarding, supervision and health and safety procedures are followed consistently.
Staff understand their roles and are better trained across activities.
The business is less dependent on one individual to run key sessions.
Equipment, stock, safety, safeguarding and staffing issues are identified early.
Weekly reports are completed and brought to management meetings.
Activity numbers, group bookings and repeat bookings improve.
Off-site events are planned and delivered smoothly.
The Gaming Room Team Leader is supported and held accountable.
The team becomes more reliable, organised and solution-focused.
Future Survival is able to maintain high standards as it develops its Ofsted-registered after-school and holiday club provision.
Working Style Required
This role requires someone who can balance doing with leading.
The right person will not just wait to be told what to do, but they also will not go off in their own direction without communication. They will be able to spot problems, suggest solutions, support staff and keep management updated.
They will understand that the role is both practical and responsible. Sometimes they will be running sessions, helping customers and moving equipment. At other times they will be completing reports, planning events, supporting staff, reviewing safety procedures, completing records or following up opportunities.
They must also understand that working with children and young people brings additional responsibilities. Safeguarding, supervision, health and safety, behaviour management and clear communication with parents/carers must be treated as essential parts of the role, not optional extras.
Pay: £14.50-£15.50 per hour
Work Location: In person
