Patient access occupations Work, Jobs in Longlevens, Gls (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
5d
Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Communication skills
1d
Senior Scan Assistant
Window to the Womb Gloucester —Gloucester
- £13.50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Flexible schedule
Quick apply
11d
Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Communication skills
12d
PART TIME SATURDAY Private Medical Clinic Administrator
Arista Medical —Gloucester
- £12.02 - £12.50 an hour
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
4d
Part-time Receptionist
Roseville House —Gloucester
- £12.71 an hour
- Part-time
- In-person
- Communication skills
Quick apply
16h
Receptionist
Travail Employment Group —Gloucester
- £12.71 - £13.00 an hour
- Temporary
- Computer literacy
12d
Medical Receptionist 20.5 hours per week
Cantilupe surgery —Hereford
- From £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Urgent Suspected Cancer Specialist Booker, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
7d
Patient Administrator
Phoenix Health Group —Cirencester
- £13.59 an hour
- Part-time
- Microsoft Outlook
- In-person
- Office experience
Quick apply
1d
Medical Secretary - Cardiology
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Part-time
1d
Medical Secretary, Neurology, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
6d
Medical Administrator
Midlands ADHD Clinic —Malvern
- £27,826.50 a year
- Part-time
- Microsoft Outlook
- Writing skills
- Administrative experience
- Flexitime
- Sick pay
Quick apply
19h
Secretary
Gloucestershire Health and Care NHS Foundation Trust —Cheltenham
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
8d
Administrator
Bupa —Worcester
- £26,800 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
4d
Podiatry Administrator/Sarum House Main Receptionist (INTERNAL)
Wye Valley NHS Trust —Hereford
- £25,760 - £27,476 a year
- Part-time
11d
Medical Secretary
Cirencester Health Group —Cirencester
- £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Employee discount
- Sick pay
Quick apply
Rheumatology Treatment Coordinator
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Communication skills
5d
Low Vision Services Coordinator
Sensory Matters Worcestershire —Worcester
- £12.71 an hour
- Part-time
- Management
- Customer service
- Organisational skills
- Annual leave
Quick apply
6d
Dental Receptionist
Collins House Dental Surgery —Hereford
- £12.71 - £12.96 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Employee discount
Quick apply

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Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
5 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

patient access occupations jobs in longlevens, gls

Patient Advice and Liaison Service Advisor, Band 4

Receptionist- Outpatients & CDC, Band 2

Senior Scan Assistant

Administrator

PART TIME SATURDAY Private Medical Clinic Administrator

Part-time Receptionist

Receptionist

Medical Receptionist 20.5 hours per week

Urgent Suspected Cancer Specialist Booker, Band 3

Patient Administrator

Medical Secretary - Cardiology

Medical Secretary, Neurology, Band 3

Medical Administrator

Secretary

Administrator

Podiatry Administrator/Sarum House Main Receptionist (INTERNAL)

Medical Secretary

Rheumatology Treatment Coordinator

Low Vision Services Coordinator

Dental Receptionist

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