Job Title: Customer Service Administrator
Salary: £26,500
PQE: 1 years’ experience in an administrative-type role
Hours: 8:30am to 5.00pm
Location: Burnley, Lancashire (Head Office), Sell UK Property Ltd (BB12 7TY), In Person, Office Based
Job Type: Full-time, Permanent
About Us
We are part of a Group of Companies specialising in all aspects of property purchase and management. With offices in Burnley and Middlesbrough, we manage a portfolio of over 2,000 properties across both regions. We provide a fully client-based serviced approach to property investment, handling everything in-house, from acquisition and renovation to lettings, management, and sales to investors.
Our success has gained national recognition, including being featured on the popular BBC show Homes Under the Hammer, with a record 3 episodes aired in just 12 months, and a further 4 episodes released thereafter.
Our Core Values
- Teamwork & Collaboration: We foster a cooperative environment that enhances creativity, productivity, and problem-solving
- Ownership & Accountability: We take pride in our work and understand the impact of our actions on the company’s success
- Customer Focused: Our priority is to exceed client expectations by building strong, lasting relationships
- Integrity, Honesty & Trust: We maintain a culture of credibility and ethical conduct
- Hard Work: Our commitment to excellence drives us to overcome challenges and achieve our goals
Role Overview
This role is a General Administration position focused on supporting day-to-day business operations. The successful candidate will be responsible for liaising with tenants, maintaining accurate records, arranging and managing works and tickets, and ensuring administrative processes run smoothly. A proactive approach, strong communication skills, excellent customer service, and outstanding organisational abilities are essential for success in this role.
Main Responsibilities
- Managing general day-to-day business administration
- Communicating professionally with colleagues, contractors and tenants
- Providing a high standard of customer service when handling enquiries
- Logging and maintaining accurate information and records
- Organising and prioritising tasks to ensure timely completion
- Updating and monitoring tickets and workflow systems
- Supporting administrative processes and ensuring they are followed correctly
- Taking ownership of tasks and proactively managing workloads
Key Skills Required
- Excellent customer service skills
- Strong written and verbal communication skills with the ability to communicate with people at all levels
- Professional and confident telephone manner
- Excellent data entry skills with a high level of accuracy
- Good typing speed and attention to detail
- Strong organisational and administrative abilities
- Ability to follow processes and procedures consistently
- Good general IT skills (Word/Excel/PowerPoint) and confidence using business systems and software
- Proactive mindset with the ability to take initiative
- Strong time-management and prioritisation skills
- Ability to work independently and manage multiple tasks
- Positive attitude and ability to work effectively as part of a team
- Property industry knowledge or experience would be advantageous, but is not essential
Group/Partner Companies:
- Rent UK Property Ltd - http://www.rentukproperty.com/
- Find UK Property Ltd - https://findukproperty.com/
- Openshore Property Ltd - http://www.openshoreproperty.com/
- Sell UK Property Ltd - https://www.sellukproperty.com/
Benefits:
- Free pay day lunch once a month
- Free continental breakfast every day
- Company events
- Medical Care
- Support, training and professional development
- Regular 1-1 reviews with manager to discuss career progression
- Mileage fully covered if travelling at work
- Free Parking on site
- 32 Days Holiday (Including Bank Holidays)
- On Site Canteen
- Working in a long, established, and reputable business
- Workplace Pension
- An additional days holiday for their Birthday
- Long Service awards
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
