Customer experience manager Work, Jobs in Loughborough, Lec (with Salaries)

Conference and Events Manager
Loughborough University —Loughborough
- £33,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Annual leave
3d
Department Manager
GOOUTDOORS —Loughborough
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Barista
Starbucks —Loughborough
- Weekend availability
- Store discount
- Employee assistance programme
Customer Experience Advisor
Flogas Britain —Syston
- £27,372.52 a year
- Overtime
- Hybrid work
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Car Sales Executive
Listers —Loughborough
- Up to £58,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
13d
Strategic Procurement/Sourcing Manager, hybrid or remote
Thermo Fisher Scientific —Loughborough
- Full-time
- Remote
- Microsoft Excel
- English
- Master's degree
Lead Service Advisor
Lee Robinson Motor Services (Sileby) LTD —Loughborough
- £30,000 - £34,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
Quick apply
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
17h
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
13d
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Store Manager
Bensons for Beds —Loughborough
- Weekend availability
- Customer service
- Team management
- Annual leave
- Employee discount
4d
Operations Manager
CEVALogistics —Castle Donington
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Receptionist - Loughborough
HM Prison & Probation Service —Loughborough
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Coffee Shop Manager
Olivias Coffee and bakery —Loughborough
- From £13.50 an hour
- Full-time
- Hospitality
- Bakery
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Business Manager
Pentagon Motor Group —Loughborough
- Weekend availability
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Bussiness Development Manager
White garlic —Loughborough
- £26,000 - £42,000 a year
- Temporary
- Microsoft Word
- Hospitality
- Sales
- Employee discount
Quick apply
International Market Manager
Steris —Leicester
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
Quick apply

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Conference and Events Manager

Loughborough University -
Loughborough

Apply Now

Job details

Full-time
£33,000 - £35,000 a year
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension

Qualifications

Hospitality
Management
Sales
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Position: Full time (37.5 hours per week)

Salary: £33,000 - £35,000 per annum depending on experience.

Benefits:

25 days annual leave plus bank holidays
Paid leave day for your birthday
Free access to on-site gym facilities at Burleigh Springs
Free meal on shift
Free car parking
Enrolment into company pension scheme

We have an exciting opportunity for an experienced hospitality, conference or events professional to join one of the UK's leading conference venue and hotel brands.

As Conference & Event Manager, you will play a pivotal role in connecting our commercial and operational teams, ensuring conference and event business is planned, communicated and coordinated effectively across Imago Venues. Working closely with the Head of Revenue, you will oversee the Conference & Event Coordination Team, helping to maximise opportunities, maintain exceptional service standards and ensure customers receive a seamless experience from enquiry through to event completion.

This is a highly visible role, working across multiple departments and stakeholders to ensure customer requirements are understood, operational teams are prepared, and conference and event activity runs smoothly across our venues. You'll act as an advocate for both the customer and the commercial team, helping to balance operational delivery with commercial opportunity.

About Us:

Based at Loughborough University Campus, our brand portfolio includes:

Burleigh Court Hotel and Conference Centre
Holywell Park Day Conference Centre
The Link Hotel
The Elite Athlete Centre and Hotel
Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

What You'll Do

As Conference & Event Manager, you will:

Lead and support the Conference & Event Coordination Team, creating a positive, customer-focused and high-performing culture.
Conduct regular team check-ins, coaching and supporting team development.
Ensure enquiries are managed professionally, accurately and within agreed response standards.
Monitor enquiry quality, conversion performance and service standards, identifying opportunities for continuous improvement.
Plan team resources to ensure effective workload management and operational efficiency.
Lead weekly function sheet meetings and coordinate communication between commercial and operational teams.
Build strong relationships across Operations, Finance, Revenue and key stakeholders.
Work closely with the Head of Revenue to support venue utilisation, customer satisfaction and commercial performance.
Lead engagement with large, complex and high-profile event enquiries and VIP clients.
Conduct venue show rounds, customer appointments and event review meetings to maximise conversion and ensure successful event delivery.

About You

We're looking for someone who combines excellent organisational skills with a passion for customer service and team leadership.

You'll ideally have:

Experience within a conference, events, hospitality or customer-facing commercial environment.
Previous experience leading, coaching or supporting colleagues.
Excellent communication and relationship-building skills.
Strong organisational and planning abilities.
The confidence to work with multiple departments and stakeholders.
A customer-first mindset with strong attention to detail.
Commercial awareness and an understanding of sales conversion and customer experience.
The ability to remain calm and effective when managing multiple priorities.

Why Join Us?

At Imago Venues, we offer far more than just a job.

You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.

In return, you'll benefit from:

A supportive and collaborative working environment
Excellent development opportunities
Competitive salary and benefits package
The opportunity to work across an exciting and diverse venue portfolio
The chance to be part of one of the UK's leading conference and hospitality businesses

Ready to Apply?

If you're passionate about delivering exceptional customer experiences, developing people and building strong operational relationships, we'd love to hear from you.

Apply today and help shape the future of conferences and events at Imago Venues.

Come join our team! To apply online, log onto the Imago website

To find out more about the role click here

Closing date: 22nd July 2026

Interviews: 27th and 28th July 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer

Apply Now

Refine Your Search

customer experience manager jobs in loughborough, lec

Conference and Events Manager

Department Manager

Assistant Manager

Barista

Customer Experience Advisor

Car Sales Executive

Strategic Procurement/Sourcing Manager, hybrid or remote

Lead Service Advisor

Customer Relationship Manager

Customer Care and Planning Manager

Customer Service & Operations Manager

Business Development Manager

Customer Experience Manager (CXM)

Store Manager

Operations Manager

Receptionist - Loughborough

Coffee Shop Manager

Business Manager

Bussiness Development Manager

International Market Manager

I want to receive the latest job alerts for customer experience manager in loughborough, lec

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