Job Advert: Showroom Operations & Accounts Coordinator
Location: Loughborough, Leicestershire
Salary: £27,000 – £29,500 per year (Depending on experience)
Job Type: Full-time, Permanent
Hours: [e.g., Mon–Fri 8:00am–5:00pm, with some rotating Saturday shifts and a day off in lieu during the week]
About Us
ColeRoberts Ltd are a premium kitchen, bathroom & bedroom showroom dedicated to creating beautiful, bespoke living spaces for our clients. From initial design inspiration through to final installation, we pride ourselves on exceptional customer service, meticulous attention to detail, and a smoothly run backend operation.
We are looking for an experienced, hands-on Showroom Operations & Accounts Coordinator to become the organisational backbone of our Loughborough team. This is a diverse, dynamic role perfect for someone who enjoys a hybrid working style—blending professional customer service and Xero bookkeeping with the physical management of our incoming supplier goods and warehouse.
Key Responsibilities
1. Warehouse & Goods-In Coordination (Approx. 25%)
Accepting Deliveries: Acting as the primary point of contact for delivery drivers; safely receiving, unloading, and logging incoming goods (cabinets, worktops, appliances) from suppliers.
Quality & Accuracy Checks: Unboxing and cross-referencing delivered items against purchase orders to check for damages, defects, or missing components before they are sent to the client’s home.
Warehouse Management: Keeping the storage and warehouse area safe, clean, and organized so installation teams can easily and efficiently load their vans for the next day's fitting.
2. Showroom & Project Administration (Approx. 50%)
Showroom Hosting: Welcoming clients into the showroom with a warm demeanour, handling initial inquiries in person, via phone, and over email, and introducing them to our design services.
Order Processing & Logistics: Placing accurate orders with manufacturers and tracking delivery lead times to ensure everything arrives on schedule.
Fitter Coordination: Liaising between our internal designers, external suppliers, and installation teams to coordinate seamless delivery and fitting schedules.
Snagging Resolution: Efficiently ordering replacement parts from suppliers if any delivery errors or installation snags arise, ensuring a swift resolution for the client.
3. Bookkeeping & Xero Management (Approx. 25%)
Accounts Payable: Receiving, verifying, and logging supplier invoices using Xero and Dext, ensuring they perfectly match the physical goods signed for in the warehouse.
Accounts Receivable: Raising customer quotes and invoices for deposits and stage payments. Managing polite credit control to ensure final balances are settled prior to kitchen delivery.
Daily Reconciliation: Completing daily bank reconciliations within Xero to assist our external accountant with smooth month-end and VAT preparation.
Skills & Experience Required
Proven Administration Experience: Minimum 3–5 years of experience in a fast-paced administration, logistics, or office management role (experience within a kitchen, bathroom, interior design, or trade showroom environment is a major advantage).
Practical Bookkeeping Knowledge: Strong working familiarity with Xero and automated data-capture tools like Dext or Hubdoc.
Physical Capability: Comfortable working in a warehouse environment, safely handling freight deliveries, and moving/lifting kitchen components and appliances.
Excellent Communication: A professional, confident demeanour with the ability to communicate effectively with high-end retail clients, trade installers, and corporate suppliers alike.
Rigorous Attention to Detail: The ability to spot a missing item on a multi-line supplier order and keep financial records perfectly reconciled.
What We Offer
Competitive salary of £27,000 – £29,500 (dependent on experience).
Company pension scheme.
On-site parking.
Staff discounts, on-site parking, Team bonus scheme, 31 days holiday including bank holidays.
A beautiful, vibrant working environment with a friendly, supportive team.
How to Apply
If you are a proactive, multi-talented professional looking for a varied role where you can truly take ownership of a showroom's end-to-end operations, we would love to hear from you.
Please submit your CV and a brief cover letter outlining your experience with Xero and logistics or administration.
Job Types: Permanent, Full-time
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Please declare your VAT returns experience
Education:
- Certificate of Higher Education (required)
Work Location: In person
