Outcomes manager Work, Jobs in Loughborough, Lec (with Salaries)

Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
SCHOOLS MANAGER
Nottingham Forest Community Trust —Nottingham
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Free parking
- Annual leave
7d
UK Head of Patient Contact & Experience
TFP Fertility —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Free parking
Quick apply
HR Director
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Human resources
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Programme Manager
Mediq —Castle Donington
- £70,000 a year
- PMP
- Project management
- Communication skills
- Employee assistance programme
- Sick pay
11d
Programme Area Manager in Business
Leicester College —Leicester
- £47,693 - £50,409 a year
- Full-time
- English
- AI
- Business
6h
Category Manager
Genuit Group —Loughborough
- Full-time
- ERP systems
- Analysis skills
- Product management
Manager – (Professional Development)
ASCL —Leicester
- £50,613 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
13d
Area Operations Manager
ivolve Care and Support —Nottingham
- Full-time
- Management
- IT
- Leadership
- Annual leave
13d
Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management
14d
Senior Residential Support Worker – Children’s Residential OFSTED | Loughborough (LE11)|£39K
Elmdale Care —Loughborough
- £35,000 - £39,000 a year
- Overtime
- Supervising experience
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
1d
Customer Services Manager
NEXT —Leicester
- £30,073 a year
14d
Education Welfare Case Manager
Nottinghamshire County Council —Nottingham
- Part-time
- School
13d
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
1d
Youth Engagement & Opportunities Coordinator
The Baca Charity —Loughborough
- £30,000 a year
- Weekend availability
- Working with children
- Travel
- Mentoring
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Assistant Project Manager (GBE-N)
Rolls-Royce SMR —Derby
- £42,000 - £55,125 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- Communication skills
6d
Business Development Manager Domiciliary and Supported Living
Red Apple Care Ltd —Loughborough
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
Quick apply
Independent Reviewing Officer
Nottinghamshire County Council —Nottingham
- Part-time
- Supervising experience
- Care plans
- Communication skills
4d

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outcomes manager jobs near loughborough, lec

Consumer Services Manager

KP Snacks -
Ashby-De-La-Zouch

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Leadership
Communication skills

Full job description

Consumer Services Manager
Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…)
Monday - Friday, 08:30 - 16:30

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

Join our snack-loving team
We’re looking for a Consumer Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role

At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity.

As Consumer Services Manager, you’ll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You’ll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience.

You’ll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you’ll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support – including Medicash Health Cash Plan, Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan – contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

Leading a high-performing Consumer Services team
Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota
Owning end-to-end complaint and enquiry management
Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress
Protecting quality, safety and compliance
Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories
Partnering across KP Snacks and beyond
Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently
Turning Voice of the Consumer into insight and improvement
Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

Proven leadership experience in Consumer Services or Customer Care
A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints
Sound technical and regulatory understanding
Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures
Confidence owning systems, insight and budgets
Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service
Excellent communication and influencing skills
The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders
A calm, practical and solutions-focused approach
Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome

#LI-SC1 #LI-Hybrid

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Refine Your Search

outcomes manager jobs in loughborough, lec

Consumer Services Manager

SCHOOLS MANAGER

UK Head of Patient Contact & Experience

HR Director

Programme Manager

Programme Area Manager in Business

Category Manager

Manager – (Professional Development)

Area Operations Manager

Ambition Derby Hub Team Lead

Deputy Manager

Senior PMO Manager

Senior Residential Support Worker – Children’s Residential OFSTED | Loughborough (LE11)|£39K

Customer Services Manager

Education Welfare Case Manager

Contact Centre Manager

Youth Engagement & Opportunities Coordinator

Assistant Project Manager (GBE-N)

Business Development Manager Domiciliary and Supported Living

Independent Reviewing Officer

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