plan manager Work, Jobs in loughton, ess (with Salaries)

Customer Success Manager
Relativity —London
- Full-time
Natural Estate Manager
The Scout Association —Gilwell Park
- £30,040 a year
- Weekend availability
- Project management
- Communication skills
- Flexible schedule
Trading Manager
Morrisons —Loughton
- Hospitality
- Team management
- Employee discount
Quick apply
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
Crematorium & Cemetery Assistant
WesterleighGroup —London
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
Country Manager UK
Cannamedical Britannia UK —London
- From £90,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick apply
Operations Manager
Cannamedical Britannia UK —London
- From £50,000 a year
- Full-time
- Management
- Project management
- In-person
Quick apply
Area Manager- bread&truffle.
Bread & Truffle —London
- £45,000 - £48,000 a year
- Part-time
- Hospitality
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
3d
Exams Change Manager
British Council —London
- £38,820 - £46,100 a year
- Remote
- English
- Project management
- Computer networking
13d
Operations Manager
Home Hospitality —London
- £50,000 - £55,000 a year
- Full-time
Quick apply
Operations Manager
Brewhouse and Kitchen —London
- Up to £70,000 a year
- Full-time
- Employee discount
Quick apply
9d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Fitness Manager
Places for People —Loughton
- £33,000 a year
- Annual leave
- Employee discount
Production Team Manager
Abbey View Produce —Waltham Abbey
- Day shift
- English
- Supervising experience
- Leadership
Location Manager
Anchor —London
- £35,844 a year
- Organisational skills
- Employee discount
2d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
Off-Plan Property Sales Manager
Queensbridge Estates Ltd —Orpington
- £120,000 - £300,000 a year
- Full-time
- Hybrid work
- Sales
- Administrative experience
- Organisational skills
- Free parking
- Work from home
Quick apply
4d
Band 8A Cancer Improvement Manager
Royal Free London NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Flexible schedule
9d
Hotel Manager
Atlas Hotels —Chingford
- Up to £49,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
1d
Product Manager
GetAgent —London
- £50,000 - £60,000 a year
- Hybrid work
- Product management

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Customer Success Manager

Relativity -
London

Apply Now

Job details

Full-time

Qualifications

Account management

Full job description

Posting Type

Hybrid

Job Overview

The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross-organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity.

Job Description and Requirements

Your Role in Action

Drive Customer Success
- Develop trusted-advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products.
- Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved.
- Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges.
- Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI.
Create Shared Value
- Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved
- Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
- Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success
- Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities
Orchestrate Across Departments
- Project manage complex plans, such as onboarding new products across geographies.
- Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements

Your Skills

4+ years of customer-facing support in the Legal Data Intelligence industry
Expertise managing accounts in a customer-facing role
Experience in the software technology sector
Ability to address tactical issues while maintaining a long-term strategic vision
Excellent business writing and presentation skills
Strong team player with the ability to thrive in a collaborative environment
Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Two, week-long company breaks per year

Additional time off

Long-term incentive program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Suggested Skills:

Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery

Apply Now

Refine Your Search

plan manager jobs in loughton, ess

Customer Success Manager

Natural Estate Manager

Trading Manager

Apprenticeships Officer

Crematorium & Cemetery Assistant

Country Manager UK

Operations Manager

Area Manager- bread&truffle.

Exams Change Manager

Operations Manager

Operations Manager

General Manager

Fitness Manager

Production Team Manager

Location Manager

Team Manager- Navigator

Off-Plan Property Sales Manager

Band 8A Cancer Improvement Manager

Hotel Manager

Product Manager

I want to receive the latest job alerts for plan manager in loughton, ess

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