Aesthetic Therapist & Front of House Assistant
Riverbanks Clinic, Harpenden, Hertfordshire
Full-time | 37.5 paid hours per week | Every Saturday required
£13–£18 per hour depending on experience
Start date: ideally 1 September 2026
Riverbanks Clinic is a CQC-registered, doctor-led aesthetic clinic in Harpenden. We are looking for a professional, reliable and highly motivated Aesthetic Therapist & Front of House Assistant to join our team on a full-time basis.
This is a varied hybrid role combining hands-on treatments, doctor assistance and front-of-house support. The successful candidate must be fully committed to all parts of the role.
Your priority will be performing treatments and assisting doctors. When treatment or doctor-assisting duties are not required, you will support reception and the wider clinic team.
This role would suit an experienced beauty therapist, aesthetic therapist, medical aesthetician, healthcare assistant or nurse who enjoys working in a premium clinical environment and is happy to be hands-on, organised and flexible.
Main duties
The role will include:
- Performing Hydrafacial treatments
- Performing laser hair removal using the Cynosure Elite system once trained
- Assisting doctors during minor operations, mole removals and minor surgical procedures
- Acting as a chaperone when required
- Preparing clinical rooms, equipment and stock for procedures
- Supporting patient aftercare and documentation
- Cleaning and resetting rooms safely between patients
- Greeting patients and providing a high standard of front-of-house service
- Answering telephone calls and emails
- Booking appointments and managing the clinic diary
- Taking payments and supporting patient check-out
- Using clinic systems including Mindbody
- Supporting patient recalls and follow-ups
- Retail skincare sales and patient product advice
- Stock checks and expiry checks
- General clinic organisation, tidying and administration
- Supporting CQC-related administration where required
- Supporting clinic content, events or social media activity when appropriate
- Helping the reception team whenever treatment or clinical support duties are not required
Essential requirements
The successful candidate must have:
- NVQ Level 3 / VTCT Level 3 in Beauty Therapy, Aesthetic Therapy or equivalent, OR relevant clinical experience as a healthcare assistant, nurse or medical aesthetician
- Excellent spoken and written English communication skills
- A professional, polished and patient-focused manner
- Strong attention to detail
- Excellent communication and interpersonal skills
- Confidence dealing with patients face to face and over the phone
- The ability to work calmly and professionally in a clinical environment
- A positive, flexible and can-do approach
- The ability to work well as part of a team
- A willingness to learn, improve and excel
- Reliability, punctuality and good organisation
- The ability to work every Saturday
- The ability to reliably commute to Harpenden
- Access to own transport due to the clinic location, shift pattern and occasional clinic-related errands
- The right to work in the UK
Please note that we are unable to offer visa sponsorship for this role.
Desirable experience
The following would be helpful but is not essential:
- Previous experience in an aesthetic clinic, skin clinic, medical clinic or premium beauty environment
- Laser hair removal experience
- Hydrafacial experience
- Experience assisting clinicians or doctors
- Chaperone or healthcare assistant experience
- Experience with skincare consultations and retail product sales
- Experience using Mindbody or a similar booking system
Full training will be provided.
Hours
This is a full-time role of 37.5 paid hours per week, plus unpaid lunch breaks.
The usual working pattern will be:
- Monday: 09:00–17:30
- Tuesday: 09:00–17:30
- Wednesday: 09:00–17:30
- Thursday: non-working day
- Friday: 09:00–16:00
- Saturday: 09:00–16:30
Every Saturday is a non-negotiable requirement of the role.
A 30-minute unpaid lunch break applies on each working day.
Reasonable flexibility may be required from time to time to meet the needs of the clinic, including training, patient care, clinic events, staff absence or overrunning clinical lists.
Benefits
- £13–£18 per hour depending on experience
- Full training provided
- Free on-site parking
- Uniform provided
- Employee discount
- Birthday off as an additional paid benefit
- 28 days’ paid annual leave per year, inclusive of bank holidays
- Company pension scheme
- Private health insurance option
- Opportunity to work in a CQC-registered, doctor-led aesthetic clinic
- Supportive team environment with ongoing development
Riverbanks Clinic is open on most bank holidays. Bank holiday working may be required where a bank holiday falls on one of your normal working days.
The clinic is closed on Christmas Day, Boxing Day and New Year’s Day. These closure days are taken from the annual leave entitlement unless otherwise agreed.
Probation and checks
This role is subject to a six-month probationary period.
The successful applicant may be required to complete a DBS check, provide satisfactory references and complete right-to-work checks before employment begins.
Who we are looking for
We are looking for someone who is professional, reliable, warm and ambitious.
You must be comfortable switching between treatment duties, assisting doctors and supporting reception. This is a true hybrid role and requires someone who is willing to support the whole clinic, not just one part of it.
This role is not suitable for someone who only wants to perform treatments and does not want to help with front-of-house duties. It is also not suitable for someone who only wants reception work and is not committed to hands-on clinical and treatment support.
We need someone who takes pride in doing things properly, communicates well, supports colleagues and wants to grow within a premium medical aesthetic clinic.
Previous applicants need not apply.
To apply
Please send your CV with a short covering note explaining:
- Your relevant qualifications or clinical experience
- Your experience in aesthetics, beauty, healthcare or reception
- Whether you are available to work every Saturday
- Your earliest available start date
- Your salary expectation
Pay: £25,350.00-£35,100.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
