Desktop support technician Work, Jobs in Luton, Bdf (with Salaries)

IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
12d
IT Technician
THE NEXUS GLOBE LTD —Harrow
- £41,700 a year
- Full-time
- In-person
- Communication skills
Quick apply
5d
ICT Technician - Schools
hireful —Wembley
- £29,000 - £33,000 a year
- Full-time
- School
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IT Support Technician
Hayward Tyler Ltd —Luton
Working knowledge of Active Directory, user account administration, security groups, password resets and basic access management.
Quick apply
12d
IT Support Technician
IT MANAGMENT LTD —London
College Level 2 qualification in IT (or above). 4 days working from home. Modern equipment provided for home working. Employment Type: Permanent, Full-Time.
From £39,000 a year
Quick apply
9d

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IT Support Technician

Hayward Tyler Ltd -
Luton

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
ITIL Certification
Microsoft Outlook
Customer service
Software deployment
Incident queue management
User account provisioning
Ticket management
User account management
Continuous improvement
Computer hardware
IT support
Ticket management systems
Technical support incident logging
Network support
SharePoint
IP networking
IT incident logging
Application support
Cybersecurity
Communication skills
Active Directory
CompTIA A+
Help desk
Mobile devices

Full job description

Job Overview

IT Support Technician. The IT Support Technician supports the IT function in delivering reliable day-to-day technology services across the business. The role provides technical support to users, resolves hardware and software issues, supports Microsoft 365 services, prepares and deploys equipment, and assists with business systems administration and continuous improvement initiatives.

What will you do:

Provide support for users covering desktops, laptops, printers, mobile devices, Microsoft 365, telephony and standard business applications.
Log, update, prioritise and resolve support tickets through the helpdesk system.
Troubleshoot hardware, software, account, access, printing, Wi-Fi, VPN and general network connectivity issues.
Prepare, configure and deploy laptops, desktops, peripherals and mobile devices for new starters, replacements and refresh activity.
Support joiner, mover and leaver processes including account setup, access changes, mailbox configuration and account closure activities.
Assist with administration of Microsoft 365, Active Directory and business systems.
Maintain accurate IT records, support documentation and knowledge base articles.
Provide guidance and basic training to users on IT equipment, Microsoft 365, business applications and safe working practices.
· Support cyber security and compliance activities.
· Assist with IT projects, hardware refreshes, software rollouts, system changes and continuous improvement initiatives.

What you will need

Essential:

Minimum 2 years’ experience in an IT Support, Service Desk, Helpdesk or Desktop Support role.
Experience supporting Microsoft Windows desktop environments and Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint.
Working knowledge of Active Directory, user account administration, security groups, password resets and basic access management.
Experience supporting laptops, desktops, printers, scanners, mobile devices, meeting room equipment and common business applications.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN and basic connectivity troubleshooting.
Strong troubleshooting, communication and customer service skills.

Desirable:

IT support qualification or certification such as CompTIA A+, Microsoft 365 Fundamentals, Microsoft Azure Fundamentals or ITIL Foundation.
Experience working within a hybrid Active Directory with Microsoft 365 environment.
Experience using a helpdesk or IT service management system.
Exposure to endpoint management, remote support tools, patching, antivirus or device deployment processes.
Experience supporting business-critical systems in a manufacturing or operational environment.

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
Gym membership
On-site parking
Sick pay

Work Location: In person

Quick apply

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