Senior patient Work, Jobs in Luton, Bdf (with Salaries)

Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
2d
Senior Administrator
Hertfordshire Community NHS Trust —Welwyn Garden City
- £28,392 - £31,157 a year
- Full-time
- Flexible schedule
Expert by Experience - Flexible Working
Nouvita —Baldock
- £14.35 an hour
- Communication skills
- Free parking
- Annual leave
Senior Booking Coordinator
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £28,392 - £31,157 a year
- Full-time
- Annual leave
10d
Senior Patient Administrator
Circle Health Group —Harrow
- Up to £27,401.60 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
11d
Senior Accounts Receivable Specialist
Recordati —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- In-person
- Communication skills
10d
Senior EPMA Nurse
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Organisational skills
- Communication skills
2d
Learning, OD & Wellbeing Lead
HUC —Welwyn Garden City
- £57,528 - £64,750 a year
- Full-time
- Patient care
- Free parking
- Employee discount
12d
Operations Director
Spire Healthcare —Harpenden
- Full-time
- Free parking
- Annual leave
1d
Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
10d
Senior Support Worker
CareTech Group —Hemel Hempstead
- £14.03 an hour
- Full-time
- Cooking
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Senior Hand Therapist
Hertfordshire Community NHS Trust —Stevenage
- £39,959 - £48,117 a year
- Full-time
- Communication skills
- Flexible schedule
9d
Catering Manager
ISS Facility Services —Luton
- Hospitality
- Communication skills
Quick apply
Patient Coordinator
My-iClinic —London
- From £27,000 a year
- Full-time
- Hospitality
- Communication skills
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Healthcare Assistant
Priory Group —Edmonton
- £27,277 a year
- Weekend availability
- English
- IT
- Care plans
- Free parking
- Annual leave
Health Care Assistant
Willen Hospice —Willen
- £25,515.15 a year
- Weekend availability
- Hospice
- Communication skills
- Free parking
- Employee assistance programme
3d
Senior Rapid Response Sister/Charge Nurse/Urgent Care Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £49,387 - £56,515 a year
- Full-time
- Project management
- Travel
- Patient care
10d
Redevelopment Team Administrator, Redevelopment
Watford General Hospital —Watford
- £33,677 - £40,996 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Expert by Experience - Flexible Working
Nouvita Ltd —Baldock
- £14.35 an hour
- Communication skills
- Free parking
- Annual leave
Senior GP Administrator
Hornsey Park —Hornsey
- £13.15 - £14.00 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
- Sick pay
Quick apply
4d

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Senior Patient Services Co- Ordinator

Rothschild House Group -
St Albans

Quick apply

Job details

Permanent | Part-time
£16.63 - £17.71 an hour
2 days ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Driving Licence
Management
Dental assisting
Customer service
Care experience
Driving
Leadership
Office experience

Full job description

To support the Patient Services Operational Manager to deliver a high quality, efficient, Patient Services Department to Patients, Carers, Visitors and other contacts.

Working Hours - 4 days to be based at Markyate with Wednesday to be base at Tring and Berkhamsted

Monday 7.45am to 1.15pm

Tuesday 1.00pm to 7.00pm

Wednesday 7.45am to 3.45pm

Thursday 1.00pm to 7.00pm

Friday 7.45am to 1.15pm

30hrs 30 mins a week

MANAGEMENT

Aims and Objectives. Ensure the Practice and Patient Charters are integral to the work of the PSC Team and the wider aims and objectives of the Practice, and the Department are met by the PSC Team

HR Issues. Be the first point of contact for HR Issues arising within the PSC Team. Liaise with the Patient Services Manager and Practice Manager as appropriate.

Department Rota. Ensure that the Department Rota is published at least 2 weeks in advance and updated and re-issued as necessary.

Triage. Ensure that Triage runs effectively and efficiently on a daily basis:

Ensure effective communication between Triage Doctors and Triaging PSC Staff

Ensure effective use of Practice and DEA Appointments

Ensure eConsults are processed.

Quality & Improvements. Support the Patient Services Manager and Operations Manager (Comms and Q&I) in ensuring the quality of PSC outputs and identifying/implementing improvements e.g. PSC Telephone call monitoring, review of triage, Patient Access etc.

Policies and Procedures. Support the Patient Services Manager in the Development & maintenance of Department P&P’s.

Team Management. Manage a team of PSC’s as defined, ensuring individual and Departmental Targets are met through:

Training, Supporting & Coaching individuals to ensure that first class patient service is provided through ongoing development of Emis skills, effective Questioning & Listening techniques, Patient Facing techniques, Problem Solving and Online learning.

Carrying out Probationary Review meetings and Annual Appraisals, documenting these and feeding back any concerns to the Deputy Patient Services Manager along with plans to address issues.

Carrying out team return to work meetings, monitoring absence levels and raising any concerns with Deputy Patient Services Manager

Completion of all team administration (RTW’s, Catch-up/Discussion Templates, Call monitoring templates) accurately and timely.

Ensuring all Team members have the “tools” to effectively carry out their role and are competent in using Surgery Connect, are able to access PSC “How To Guides”, Nursing Matrices etc or have hard copies of these and that all information is accurate and up to date.

Identify Individuals meeting career progression thresholds and discuss with Deputy Patient Services Manager

Line Manager, for a team of PSCs as defined.

Point of Contact for a list of L&D & MH Patients as defined

Ensuring patients are made aware of appointments and understand when and where to attend.

Act as liaison between GP and Patient on all medical and administrative issues.

Be the patients point of contact for all Surgery queries.

Business Continuity. Support the Deputy Patient Services Manager in developing solutions to immediate, short term or medium-term BC issues that arise from time to time.

OPERATIONAL

PSC Level Work, when needed, step into assist with everyday PSC work/tasks to ensure that the provision of PSC services is maintained

Targets/Performance Indicators. Support the Patient Services Manager in the achievement of targets. Review and interpret detailed data as provided, ensuring PSC’s are consistently achieving or exceeding the average call rate per shift, taking the appropriate actions to redress any shortfalls.

Effectiveness. Ensure the Department runs effectively and that any issues are communicated to the Deputy Patient Services Manager, Patient Services Manager or other Department Managers, escalating to the Practice Manager when appropriate.

Complaints. Ensure all complaints received for team members are acknowledged and resolved with agreed SLA’s or where appropriate escalated to the Deputy Patient Services/ Patient Services Manager.

Induction & Training. Ensure PSCs are trained appropriately, following the Induction Programme and that all paperwork in relation to training and progression is completed.

Care Coordinator for LD and SMH patients and their carers:

o Be the patients point of contact for all Surgery queries.

o Ensure patients are made aware of appointments and understand when and where to attend.

o Act as liaison between GP and Patient on all medical and administrative issues.

o Ensure appropriate reasonable adjustments (Red Flags) are appropriately considered and coded, and that those coded elsewhere are known to the Practice.ADMINISTRATIVE AND OTHER DUTIES

Weekly Admin. Ensure all daily , weekly and monthly admin for your team and Department is completed to agreed SLA’s:

o Triage

o eConsults Medical & Administrative

o Senior Inbox

o Docman

o Tasks

o Staff Rota

o Complaints

o Petty Cash & Credit Card Reconciliation

o Completion of RTW forms for onward sending to HR

o Completion of Probationary Reviews and Appraisals for review

Work across all Practice sites as agreed with your managers.

Involvement in CQC related staff preparation.

Provide internal cover, should the need arise due to illness / holidays or staff shortages to ensure the effective running of the team.

The nature of this role requires the job holder to work flexibly and when needed, beyond their core hours to ensure provision of PSC services is maintained to a high standard

Pay: £16.63-£17.71 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Experience:

Line Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior patient jobs in luton, bdf

Senior Patient Services Co- Ordinator

Senior Administrator

Expert by Experience - Flexible Working

Senior Booking Coordinator

Senior Patient Administrator

Senior Accounts Receivable Specialist

Senior EPMA Nurse

Learning, OD & Wellbeing Lead

Operations Director

Better at Home Call Handler – (Friday & Saturday)

Senior Support Worker

Senior Hand Therapist

Catering Manager

Patient Coordinator

Senior Healthcare Assistant

Health Care Assistant

Senior Rapid Response Sister/Charge Nurse/Urgent Care Practitioner

Redevelopment Team Administrator, Redevelopment

Expert by Experience - Flexible Working

Senior GP Administrator

I want to receive the latest job alerts for senior patient in luton, bdf

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